Sell on Oz Robotics
Building a Meaningful and Productive Partnership
This is an agreement between Oz Robotics and Suppliers/Vendors. Please read this page carefully and let us know if you have any questions or concerns at partners@ozrobotics.com before you sign up. Thank you.
Account Name and Authenticity
Create your vendor account username with your company’s full name, along with sales@ or info@ or any email address that ends with your business domain name. This is mandatory for authenticity. For your Vendor Account Username, please do not use your first or last name, email address, initials, or abbreviations. By continuing, you agree to the Oz Robotics’ partnership vendor account “username” and “email” rules.
If you have any questions about username and email matters, please contact us at partners@ozrobotics.com
Payments and Instant Deposits
You agree that we cannot send you payments to email addresses such as; gmail, hotmail, yahoo, yandex, 163.com, qq.com, 139.com, 126.com or mail.ru etc. You must use a PayPal address that ends with your business website/domain name, or use https://www.paypal.me/CompanyName solution. Please read our Dealer Agreement for further review.
If you have any questions about Payments and Instant Deposits, please contact us at partners@ozrobotics.com
Shipping Fees and Shipment
You agree to enter your own shipping fees within each product page separately. You agree to ship an order made on Oz Robotics within two to three business days from the date of payment via FEDEX, DHL, UPS or USPS unless there an irreversible reason which must be informed to Oz Robotics within 24 – 48 hours in order for us to update the customer. Please ship all the orders using Standard Shipping via shipment companies listed above unless if we send you additional payments for other shipping methods.
After you ship the order, return to your Vendor Dashboard to confirm shipment with its Tracking Number and Shipping Details under Orders for Oz Robotics staff and customer to track the shipment. If you do not confirm shipment of the order within maximum of 5 days, then Oz Robotics will cancel the order, because it will be considered “not shipped“, and you will not receive payment for it, as it will be disputed for a full refund.
Please check your Order Notification email for each order to see customer’s shipping address confirming your order. Check your spam box just in case if you did not receive any order. Your email security settings may forward our order email to your spam box!
If you have any questions about Shipping Fees and Shipment matters, please contact us at partners@ozrobotics.com
Customer Support, Replacements, and Refunds
We all would want our customers to be happy with their new purchase. We value our customers and their feedback about products we sell, and how we work. Customer Service is a top priority at Oz Robotics, and we do our very best to help our customers with the first-class service we’re known for. We constantly ask our customers to tell us how we did during their recent experience. Therefore, you agree to provide before and after sale technical support, and accept replacements if applicable (electronics do stop working unexpectedly, or component break due to manufacturing errors or other unknown malfunctions), and offer refunds due to manufacturing faults, and errors in the product, or accidental damages during the shipment which is not customer’s fault in accordance with our Seller Policy.
Keep in mind that you agreed to ship this order no later than the ship dates listed above. You are responsible for the item until it reaches the buyer at the address provided in your Vendor Dashboard under Orders page. We recommend purchasing insurance for high value shipments.
For damaged products caused by the Manufacturer, Supplier / Vendor and/or other issues associated with an order, the Manufacturer / Supplier / Vendor is in charge of providing the pre-paid return shipping label in order for our customer to return the broken product for a replacement or refund. The Customer and Oz Robotics are not responsible for the return shipping labels including any shipping fees to replace or cancel such order for a refund. Therefore; please make sure that you ship a brand new and working product, not used or refurbished.
If you have any questions about our Customer Support, Replacements, and Refund policies, please contact us at partners@ozrobotics.com – Thank you for visiting, and doing business with Oz Robotics.
ADDITIONAL GUIDANCE
Check your remaining inventory on Oz Robotics if you marked as “Out of Stock”. We notice that time to time our suppliers do forget this important matter.