SHIPPING, EXCHANGE AND REFUND POLICIES
We primarily ship via FEDEX, UPS, DHL and USPS because they are very reliable, fast and easily trackable. We usually ship within two to three business days after the full payment is received. Standard Delivery generally occurs within 3-5 business days after the ship date. However, sometimes delivery time depends on destination, logistics mode, weather conditions, size and weight of the product.
By placing your order, you agree to Oz Robotics Order Cancellation Policy.
Oz Robotics wants you to be happy with your new purchase. However, we abide by the exchange policy of our suppliers. Please read supplier exchange policy on their product page. Once you have used the product, we and our supplier(s) have the right to not issue a refund, but exchange for the wrongly purchased items, or products have serious and irreversible quality defect problem(s). In the case of wrongly purchased products or any other similar issues, the shipping fee will be paid by the customer. If the product you purchased is defective, please email us at firstname.lastname@example.org with some photos, or a video of the defective parts for us to evaluate before you send. It is buyer’s responsibility to make sure someone will be waiting to receive the order from their local shipping company. If no one is available at your home or office address to receive the order then additional shipping fees may apply as it is not our responsibility to make sure you will have someone waiting at your address to accept the shipment.
Please Note: Do not return your product to our New York office. For any exchange or refunds, please email us first at email@example.com for us to provide you with the steps that need to be followed. Any product you return must be in the same condition you received it and must be returned in the original packaging without being used. Please keep the original receipt.
Oz Robotics accepts returns on a very limited basis, which unless there is a manufacturing defect. For any electronic items, returns are only accepted on devices which have serious and irreversible quality defect problem, meanwhile, the buyer/customer must apply for the returns within 14 days from the date of delivery. Before a refund acceptance please include images or a video, and any other material proof of the defect. However, we abide by the exchange policy of our suppliers because we do not manufacture these products, our suppliers do. Please check our supplier Exchange Policy under “Shipping” tab on each listed product page. Other than our supplier’s default policy, once a return is agreed upon, then you can ship your defective item to the provided return address that you should receive from us first. Please ship the order in original packaging with all the accessories and additional parts. If the Required Parts are not sent back, then it will be billed for, or expected to be shipped at a later stage. And only once all items have arrived as a full system, then we can check the returned product for testing. Include in your package a signed letter stating the reason for your return and the original receipt as well as any above mentioned proof of defect, images, or a video etc. This will help us to speed up the process on your behalf.
- The purchaser (customer) is responsible for all shipping costs when returning an item. However, upon receiving the returned order, we will assess the product, and if it is determined that there is in fact a manufacturing defect then we will refund the shipping costs as well as repair, or replace or refund the full amount to the purchaser if the product is not fixable.
- Once your return is received and inspected, and if agreed for a refund, then refunds will be credited to the original credit card used for payment in 24-48 hours. Please note that we will charge 20% restocking fee if you want to return a product that does not have any defect.
- Once your refund is processed, then PayPal will return the money to the card that was used. It may take at least 5 business days (depending on the bank and credit company) before your refund is officially posted in your bank account and statements. Contact Us if you still have not received your refund after 5 business days.
There are some items that are ineligible for return, including:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades
- Oz Robotics Online Gift Cards
* You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Some products may require a very small duty fee if applicable in your country. While usually most countries do not charge this very small duty tax, but few may charge a tiny fee for certain machineries or particular products if applicable. Therefore the total amount for your order does not include any duty fees, import taxes, or custom fees if applicable in your country. All import duties must be paid by the buyer. Please get in touch with us at firstname.lastname@example.org or fill out the Contact Us form if you have any questions.
PAYMENT AND SAFETY
OzRobotics.com accepts payment via Visa, MasterCard, American Express and Discovery. Certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file including any alternate or authorized shipping addresses. See more info on Safe Payment.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by our suppliers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Shipping to P.O. Boxes and APO/FPO Addresses:
At this time, Oz Robotics cannot ship orders to P.O. Boxes or APO/FPO addresses. If you cannot provide a full physical address, please contact our Sales Department at email@example.com.
We are constantly improving Oz Robotics to make sure our customers and suppliers have a positive experience. We are always looking to hear your ideas and feedback in order to improve OzRobotics.com. Please contact us at firstname.lastname@example.org should you have any questions, concerns and feedback.
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