## Return Policy: In order to be eligible for a return/refund, the product you have purchased must be unused and in the same condition that you received it. It must also be in the original packaging even though you have opened the box. Our policy lasts 5 days. The refund/return must be informed us within 5 days from the date you have received your product, unfortunately we can’t offer you a refund or exchange otherwise. Please be specific about your return reason for our staff to assist you in the most productive way possible. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable). Please do not send your purchase back to the manufacturer until you inform us. ## Refunds (if applicable): Once your return is received and inspected by our manufacturer, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. ## Late or Missing Refunds (if applicable): We always notify you about your refund. If you haven’t received a refund yet, first check your bank account. Incase of delay by your bank, please contact your credit card company, it may take at least 5 business days (depends of the bank and credit company) before your refund is officially posted in your bank account and statements. Next, contact us if you still have not received after 5 business days. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us immediately at support@ozrobotics.com. ## Exchanges (if applicable): We only replace products if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@ozrobotics.com first. Please do not return your product to our New York office. Inform us about your product in order for us to speed up the process in the right direction. Most of the time you would need to ship the product back to the supplier or to our vendor for faster services rather than shipping to us and have us to ship to the supplier, or vendor with additional shipping cost and timing etc. This will only make the process return/refund harder for the refund process, if applicable. ## More Questions? support@ozrobotics.com