We ship items out as soon as possible, but this will not always be the same day as your order. In general, please allow 4-8 business days for processing. If we anticipate a longer lead time, we will let you know by email or by phone. If you have any specific questions about the lead time, please send us this inquiry form with your questions.
You will receive an order confirmation email immediately after you place the order. Once the delivery is arranged, we will send you the shipment notification and tracking information by email. In case you have not received the order confirmation, please check your spam email folder or contact with us. It is important because if you could not receive the confirmation email you could not receive the shipment notification and tracking information as well.
CEL does ship internationally with a few exceptions. Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.
CEL Technology Ltd. (“CEL”) warrants its systems and associated peripheral devices and replacement parts (collectively, the “Product”) purchased from CEL or an Affiliated/Authorised CEL Reseller to be free from defects in material and workmanship according to the terms and conditions stated below:
Warranties extend only to the original purchaser of the Product. Unless otherwise specified, the warranty on the original Product, as delivered, extends for a standard one year , or two years in Europe, starting on the date of delivery and will only be offered with a proof of purchase and valid serial number. If you are failed to provide a proof for the date of purchase, your warranty may count from the date of manufacture which can be read from the serial number. To ensure your rights are protected, please check that both the warranty card and the Robox rating label (on the underside of the machine) carry the same serial number. Affiliated/Authorised distributors and/or resellers have the rights to adjust and/or finalize the properties of the warranty, including but not limited to the duration of the warranty, subject to local regulations. Your sole remedy as purchaser under this Limited Warranty shall be repair or replacement as provided herein.
To preserve your warranty rights, Products must be installed in accordance with the then-current User Guide available at www.cel-robox.com/downloads. During the Limited Warranty period, CEL or its designated representative will, at their discretion, repair or replace a defective Product as set forth below. Service Parts and replacement Products will be furnished on an exchange basis, and will be either new or refurbished. All replaced parts or replaced Products become the property of CEL, and you will be invoiced for replacement parts if defective parts are not returned as directed by CEL under this Limited Warranty.
This warranty covers all non-consumable parts while used in accordance with official CEL documentation, CEL Robox filaments (“SmartReels”) and with AutoMaker or CEL approved software. CEL has specifically tested and tuned ‘Simple Mode’ in AutoMaker to ensure reliable, repeatable and safe results using these settings with Robox SmartReels containing official material profiles. ‘Advanced Mode’ is for users who are experienced with 3D printing and want a higher level of control. The controls available in Advanced Mode can create situations and combinations of settings which can harm Robox components or create dangerous conditions with some materials. Robox is capable of using 3rd party filaments which are not part of CEL test procedures and users are responsible for the safe use of these materials – only those material types which are available on a CEL SmartReel are officially supported. When Advanced Mode or 3rd party filaments are used, affected components will not be covered by the CEL limited warranty.
The Affiliated/Authorised Resellers of CEL may bear the cost of returned products/parts, provided that you report the warranty claim within the Limited Warranty period, have a proof of purchase and valid serial number and obtain return instructions from CEL or its affiliated/authorised representatives prior to return. Please contact your original seller or nearby CEL appointed service agent if warranty service is needed. We highly recommend you to submit your request to www.cel-global.com/robox/support/ . CEL will not be responsible for any shipping costs or other charges associated with these repairs, nor for any damage which may have occurred during shipping due to poor packaging. It is for this reason we recommend that you keep all of your original packaging materials for such time when the machine may need to be returned. These terms only apply if CEL or its designated representative determines that a fault is present. If no fault is found or CEL determines that the user has caused the damage through misuse, the purchaser will bear the cost of all labour, materials and shipping. These costs will be provided to the user prior to commencing any repairs, and the repair will only proceed once these costs have been paid. Replacement parts independently carry a 90-day warranty from date of shipment from CEL or designated representative location. CEL reserves the right to repair the Product with materials and parts selected by CEL or to replace the Product with another product of the same kind/model. Any replacement product may be new, refurbished, or used, provided that the replacement product has functionality at least equal to that of the Product being replaced. After any repair or replacement, the original warranty period will continue from the end-user’s purchase date without extension or renewal.
Consumable parts are not covered by this Limited Warranty (these include the printing head, extruder, ThermoSurface™ bed sheet, filament, accessories (trimming kit, bed wipes, lubricant, tweezers, USB flash drive), power cable, USB cable and on-board microSD card). In particular, the warranty period for the printhead is 500 hours, as recorded on the EEPROM of the printhead, or 100 days from the date of purchase – whichever is elapses first. Warranty services may be provided by CEL, an Affiliated/Authorised Reseller, or a third party service provider designated by CEL.
No coverage or benefits under this Limited Warranty will exist if any of the following conditions apply:
(a) The Product has been subjected to abnormal use, improper or inadequate maintenance, unauthorised modifications, unauthorised repair, exposure to moisture, electrical problems associated with incoming power, or other acts which are not the fault of CEL Technology Ltd.
(b) Physical damage or deformation caused by misuse/abuse, falls or blows, electronic faults, broken or bent interfaces or pins, or any other defect or physical damage to the product caused by misuse.
(c) Connecting Robox to an electricity source without an earth wire.
(d) CEL’s Customer Service Department was not notified of the defect or malfunction of the system prior to expiration of the warranty period that was offered.
(e) Parts or consumables were installed and used that were not certified or approved by CEL.
(f) The machine has been operating outside of the published specifications e.g. supply voltage, ambient temperature etc.
(g) Problems not directly related to the Product itself, such as interference from other electronic equipment or a difference in performance to user-expectations e.g. noise from motor operation, printing speed, or odors released during operation.
(h) Damage was caused by force majeure (such as a lightning strike, fire, earthquake, floods, civil disturbance or war, or any other event beyond human control.)
CEL will also not be liable under any circumstances for Product replacement or associated labour, loss of use, loss of data or profits, or for any other indirect, incidental, collateral, exemplary, punitive, consequential or special damages, or losses arising out of the purchase of the Product and/or out of this limited warranty, whether based on contract, tort, or any other legal theory and irrespective of whether CEL or any of its representatives is knowledgeable of the possibility of such damage. To the extent such claims are not excludable as adjudged by a court of competent jurisdiction, you agree to accept as sole and exclusive remedy a payment equal to the original purchase price for the product adjudged to be defective plus any necessary expenses incurred by the end-user in requesting warranty service.
SOME COUNTRIES, REGIONS, STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF REMEDIES OR OF INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR THE APPLICABLE TIME PERIODS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. EXCEPT TO THE EXTENT LAWFULLY PERMITTED, THIS LIMITED WARRANTY DOES NOT EXCLUDE, RESTRICT OR MODIFY, AND IS IN ADDITION TO THE STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. To the extent that this Limited Warranty is inconsistent with applicable INTERNATIONAL, state or federal law, it shall be deemed modified to be consistent with such applicable INTERNATIONAL, state or federal law.
This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province.
EXCEPT FOR THIS LIMITED WARRANTY, AND TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER CEL NOR ANY AFFILIATED/AUTHORISED RESELLER MAKES ANY OTHER WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CEL TECHNOLOGY DOES NOT OFFER, ASSUME OR AUTHORISE THE OFFER OR ASSUMPTION OF LIABILITY FOR IT OR FOR ANY OTHER WARRANTY, EITHER EXPRESS OR IMPLIED BY ANY AFFLIATED/AUTHORISED RESELLER OR OTHER INDEPENDENT THIRD PARTY.
IN ALL ENVENTS, THE TOTAL LIABILITY OF CEL TECHNOLOGY FOR ANY PRODUCT DEFECTS OR ANY DAMAGE ARISING THEREFROM WILL NOT EXCEED THE END-USER’S PURCHASE PRICE FOR THIS PRODUCT, PLUS ANY NECESSARY EXPENSES INCURRED BY THE END-USER IN REQUESTING WARRANTY SERVICE.