RETURN POLICY (UPDATED JANUARY 13, 2021)
If you buy any kit from PicoSolutions Inc. and all subsidiaries and affiliated organizations, you may return it within 15 days since the day on which you placed your order(s) for a partial refund. Please contact us first to obtain a RMA, then package up all the parts and mail them back to us in the same condition they were sent in:
PicoSolutions, 78 John Miller Way Kearny, NJ 07032
We must receive this within 30 days from the day on which you placed your order(s) for your refund. When we receive the returned item, we will reimburse your credit card as quickly as possible after performing an audit to ensure it was returned in the “same condition” sent.
Refunds are for the cost of the materials only; we do not refund shipping charges. If any component is defective, you have the option of just returning that component and we will ship you a replacement free of charge.
Note: For all orders over $100.00, we charge a 25% restocking fee.
Claims for broken or missing parts must be made within 3 business days upon receiving your order. We will replace them free of charge, but after 3 business days, you will be charged shipping and handling for replacement components.
6 Month Return Policy: 50% of purchase price minus shipping costs