Shipping costs

Shipping Details

Shipping Policy

DUTY FEES, IMPORT TAXES and CUSTOM FEES: The total amount for your order does not include any duty fees, import taxes, or custom fees if applicable in your country. All import duties must be paid by the buyer. ###################################### The products purchased by the client will be shipped and delivered within a reasonable amount of time, to the address indicated by the Client on the forms during the order. Except in special cases or if one or several products is unavailable, the products ordered must be sent out in one delivery. Deliveries are insured by an independent carrier. However, these time limits are communicated for indicative purposes and are prone to variations in particular in period of strong demand. Any overrun cannot give rise to any damage, withholding or cancellation of the order by the Client. The Company MOVE 'N SEE holds to assure you that it will make any possible sound to respect the deadlines and to satisfy its customers as well as possible. However, if delivery does not occur within 1 month after the date specifying delivery, the sale may be cancelled upon the request of either party. All amounts paid by the Buyer will be immediately refunded, excluding any indemnities. The delivery is considered made from provision of the products to the carrier. The Client acknowledges that the Carrier has to deliver the products and He has no recourse to the company MOVE 'N SEE. The Client is responsible for checking the products delivered. He has 5 days to make a claim in writing to MOVE 'N SEE about any non conformance and apparent defect. After this delay and in the event that he does not conform to these formalities, the Products will be considered to be conform and exempt from any apparent defect and no complaint will be ligitimately accepted by MOVE 'N SEE. MOVE 'N SEE will replace or reimburse, at his discretion, and at maximum 30 days after reception by MOVE 'N SEE, the products with apparent defect and/or non conformance proven by the Client

Return Policy

Our qualified team will guarantee you fast support in case of questions or problems with your equipment. Our objective is to have your product in a good working order. If you have any problem with your PIXIO, please read carefully the User Manual, and its troubleshooting guide. If you still have a problem, contact us by email, by phone or by post. After-sales email: sav@movensee.com After-Sales France, Tel: +33 9 70 75 13 15 (no additional tax) Postal address: MOVE ‘N SEE - SAV, 38 Rue Jim Sevellec, 29200 BREST, FRANCE If the technical department at MOVE ‘N SEE decides that the robot cameraman needs to be returned to them, you will be given a return code (RMA: Return Material Authorization). You can then return the product along with the accessories in its original packaging. The return code must be clearly marked on the exterior of the packaging. As soon as we receive your package, our technicians will inspect and analyse the problem item. If the guarantee detailed in the conditions of sale are applicable, it will be repaired or replaced free of charge. In all other cases, you will be sent a free quote for repairs. You will then have the choice: - to refuse the quote, in which case the product will be returned to you at your own expense. -to accept the quote. In this case, repairs will begin on reception of your payment. The product will then be returned to you once the repairs have been completed.