Duty Tax

Duty Tax

While not all products require duty tax but some items and large machinery may require a small duty/import fee/tax. The total amount for your order does not include any duty fees, import taxes, or custom fees if applicable in your country. All import duties must be paid by the buyer.

Failure to Pay International Duties and Taxes

All duty taxes and import fees incurred after your shipment leaves our vendor/supplier’s factory/store are the responsibility of the customer/buyer. If your package is returned to our supplier’s address due to failure to pay customs duties or import fees, you will not be refunded. Please be aware of a small import tax fee. The total amount for your order does not include any duty fees, import taxes or customs fee if applicable in your country. All import duties must be paid by the buyer. Please contact us at sales@ozrobotics.com if you have any questions. Thank you.

Shipping and Handling Charges

Shipping and handling charges are non refundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund.

Shipping Issues

If any order arrives damaged or harmed due to shipping/couriers fault, immediately take some photos of the damaged box  and contact the courier. Keep all shipping boxes and email Oz Robotics ASAP at support@ozrobotics.com