Oz Robotics wants you to be happy with your new purchase. However, we abide by the exchange policies of our suppliers because we do not manufacture the products. Please read the product exchange policy that is defined by each supplier for their own listed product(s) which can be found under the Shipping tab on each product page.
Once you have used the product, we and our supplier(s) have the right to not issue a refund. In the case of wrongly purchased products or irreversible quality defect problem(s) or any similar issues, a refund can be requested. Please note: The shipping fee must be paid by the buyer/customer. If the product you purchased is defective, please email us at firstname.lastname@example.org with some photos, or a video of the defective parts for us to evaluate before you return the product.
It is the buyer’s responsibility to make sure someone is at the shipping address to receive, accept and sign for the product. If no one is available at your shipping address and the product is returned to us, additional shipping fees may apply to resend the product.
Please Note: Do not return product(s) to our New York office. For any exchange or refund, please email us first at email@example.com so we can provide you with the next steps. Any returned product must be in the same condition you received it in and must be returned in the original packaging without being used. Please keep the original receipt.