Due to the technical nature of the products we sell, we do not offer phone support and prefer to communicate via email to resolve issues more efficiently for our customers, suppliers, freelancers, and affiliates. On the phone, it is hard to remember the entire conversation of all parties. We also share emails and support tickets across our staff so they can review and provide better support. Additionally, the email helps our customers, suppliers, freelancers, and affiliates see their questions and our answers in their inboxes, and it is accessible 24/7.
We do not keep any product in our operations office in New York. To help you avoid or pay lower tariffs, we ship directly from the country where the product is made, such as China, Italy, Europe, or Taiwan. If we ship to you from the USA, you would pay higher tariffs in USD, regardless of your country of residence. To avoid all that hassle and save you money, we ship your order directly from the manufacturer’s country to your door.
