We process orders within 24-48 hours of purchase. Delivery takes about 4-7 days or sooner, depending on your location.

1. You’ll receive an email with your tracking number once we ship your order. Please check your spam folder if you haven’t received it.

2. Or track your order from HERE.

3. We also enter your email address into the shipping company’s website to notify you of any shipping and delivery events related to tariffs, delays, etc. This was mentioned on the product page under the Tariff & Delivery tab before your purchase.

We do not offer phone support and prefer to resolve technical issues via email to better serve our customers, suppliers, and affiliates. On the phone, it is hard to remember the entire conversation of all parties. We also share emails across our staff so they can review and provide better support. Additionally, email helps all parties see questions and answers in their inboxes and is accessible 24/7.

We do not keep any product in our operations office in New York. To help you avoid or pay lower tariffs, we ship directly from the country where the product is made, such as China, Italy, Europe, or Taiwan. If we ship to you from the USA, you would pay higher tariffs in USD, regardless of your country of residence. To avoid all that hassle and save you money, we ship your order directly from the manufacturer’s country to your door.