We process orders within 24-48 hours of purchase. Delivery takes about 4-7 days or sooner, depending on your location.

1. You’ll receive an email with your tracking number once we ship your order. Please check your spam folder if you haven’t received it.

2. Or track your order from here.

3. We also enter your email address into the shipping company’s website to notify you of any shipping and delivery events related to tariffs, delays, etc. We mentioned this on the product page under the Tariff & Delivery tab before you purchased.

Our customers, suppliers, and affiliates have different questions on different topics; therefore, we prefer email for faster, better support. On the phone, it is hard to remember the entire conversation, especially when technical issues come up. We also share emails with our staff so they can review them and provide better assistance, while keeping all correspondence in the database. Additionally, with emails, all parties can see questions and answers in their inboxes and access them 24/7 to read, print, and share with their team as needed, anytime and from anywhere.

We do not keep any product in our New York operations office. To help you avoid or pay lower tariffs, we ship directly from the country where the product is made, such as China, Italy, Europe, or Taiwan. If we ship to you from the USA, you would pay higher tariffs in USD, regardless of your country of residence. To avoid that hassle and save you money, we ship your order directly from the manufacturer’s country to your door and provide the best technical support as needed. See Product Support and See Our Advantages.