We offer a 30-day Return Policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags intact, and in its original packaging. Please note that software items cannot be returned once they have been activated or registered. You’ll also need to provide the receipt or proof of purchase.

To initiate a return, simply contact us at ecom@thinkcarus.com. If your return is accepted, we’ll provide a return shipping label and detailed instructions on where to send your package. Remember that items sent back without prior return authorization will not be accepted.

For any questions related to returns, feel free to reach out to us at ecom@thinkcarus.com.

Damages and Issues: Upon receiving your order, please inspect it promptly. If you discover any defects, damage, or receive the wrong item, contact us immediately. We’ll assess the issue and make it right.

Exceptions / Non-Returnable Items: Items that require software activation cannot be returned once activated. Once you’ve entered the serial number and activated the tool, it becomes non-returnable for a refund.

Exchanges: The quickest way to get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds: After we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and post the refund