Tariffs
The tariff will only affect customers in the country where they reside and order. Please check the “Ships From:” label on this product page to see which country we ship from. While not all products require a tariff, some may be subject to a minimal or no tariff in your country. If applicable, the buyer will pay the tariff within their respective country. Your order total does not include a tariff. Please enter a reachable phone number during checkout so the Shipping Company can contact you to pay the tariff once your parcel arrives at your destination.
Why don’t we add tariffs to the product’s retail price?
If all countries imposed the same tariff and used the same currency, we would add the tariff to the product price. However, we don’t do that because each country charges different amounts, uses different currencies, and some don’t charge a tariff. Therefore, we can’t add a tariff to the product’s retail pricing. Oz Robotics’ manufacturing partners (suppliers) are not responsible for tariffs. Please check the “Ships From:” label on the product page to see the product’s origin. Your order total does not include a tariff. The customer must pay the tariff. We will not cancel your order or issue a refund if you do not pay the tariff. More Details.
Failure to Pay Tariff
All duty, taxes, and import fees incurred after your shipment leaves our vendor/supplier’s factory/store are the customer/buyer’s responsibility. We cannot refund you if your package is returned to our supplier’s address because you failed to pay customs duties or import fees. Please be aware of a small import tax fee. The total amount for your order does not include any duty, import, or customs fees, if applicable in your country. The buyer must pay all import duties. Please get in touch with us at sales@ozrobotics.com if you have any questions. Thank you.
Ships From
Not all our products ship from the USA; some ship from countries and regions such as China, Taiwan, and Europe. Therefore, the tariff amount you pay depends on the country your order ships from. This helps keep tariffs as low as possible, since not all countries charge the same amount. For example, if the US imposes a 145% tariff on goods from China, other countries will impose much lower tariffs on products shipped from China. Please check this product’s “Ships From:” label to see which country it ships from.
Shipping and Handling Charges
These charges are non-refundable. We are not responsible for shipping charges on merchandise returned to us for warranty replacement or refund.
Shipping Issues
If an order arrives damaged or otherwise harmed due to the courier’s fault, immediately take photos of the damaged box and contact the courier. Keep all shipping boxes and email Oz Robotics at support@ozrobotics.com ASAP.
Sales Tax
We charge sales tax on all orders shipped to New York. The current sales tax rate at our Boulder location is 8.875%. Due to the Nexus Tax Law in the United States, we do not charge sales tax to customers in other states.
Tax-Exempt Status
If you live in New York and have tax-exempt status, please purchase the product first, then email a copy of your exemption certificate to info@ozrobotics.com. We will apply the exemption to your account and reply to let you know. Then you can place your order as expected, and we won’t add tax at checkout.
