Customer Support and Ticket System Plugin for WordPress and WooCommerce Websites
SupportCandy WordPress Plugin is NOT just another plugin! It is a Dream Come True and State-of-the-Art Support Software that is made to amaze you and your customers!
We all know that WordPress is a fantastic platform for creating great websites and running and scaling businesses. But customer support for your business is as essential. However, there aren’t many reliable well-coded support plugins available. You may have used many plugins and found many complications, and find some are too costly, some have customization limitations, some have performance issues, and some may have compatibility concerns. And thus, ending all these concerns, we bring you the best customer support plugin and the finest ticket system for WordPress.
SupportCandy is the only Customer Support Plugin you need to install on your website to help customers with Support Tickets and Contact Us forms.
SupportCandy Software will help you transform your customer support experience with ease. Our innovative plugin is designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress, and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.
SupportCandy Software Features
We have customized some of the best features covering various aspects like the WordPress ticketing system plugin, ticket filtering, and more that will help you build meaningful, long-term bonds, making them more loyal. Let us look into each of these briefly.
Truly self-hosted, without any restrictions.
Now you do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.
More information, more flexibility
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:
- Ticket fields – Add custom fields for a ticket that are visible to the customer.
- Agentonly fields – Special custom fields for tickets only agents can set for internal use.
- Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.
Keep others in a loop using private notes.
Your team can submit private notes within tickets accessible to support agents.
Advanced ticket filtering
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved to be used later use.
Real-time email notifications
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify you if the given conditions are satisfied.
Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest security measures to ensure your data remains safe and protected.
Industries That Use SupportCandy Plugin
At SupportCandy, we wanted to serve every industry in the online business world that uses WordPress, and so we do. We have users from almost every industry, and here is the list of a few industries we specialize in.
- Software and Technology
- Service Providers
- Education and E-Learning
- Travel and Hospitality
- Healthcare and Wellness
- Media and Publishing
- Non-profit Organizations
- IT Ticket System
Why Choose SupportCandy Software
These six unique features and many smaller ones give our Support Candy Plugin a competitive advantage over all other WordPress Plugins in the market.
- Easy to use: Intuitive interface and user-friendly design make navigating and utilizing the WordPress customer support plugin effortless, even for users with limited technical expertise.
- Price: Competitive pricing options ensure that the WordPress customer support plugin provides exceptional value for businesses of all sizes without compromising quality and functionality.
- Features: A comprehensive range of features, including a ticketing system, knowledge base, reporting, and more, empowers businesses to provide exceptional customer support and streamline their processes.
- Performance: The WordPress customer support plugin delivers high performance, ensuring fast loading times, efficient ticket management, and a smooth user experience, even during peak support periods.
- Plugin Compatibility: Seamless integration with other WordPress plugins allows for enhanced functionality and the ability to customize and expand the capabilities of the customer support system.
- Customization: Extensive customization options enable businesses to tailor the WordPress customer support plugin to their specific requirements, including branding, support forms, ticket statuses, etc.
- Our Support: Dedicated and responsive support from the plugin’s team ensures that businesses receive timely assistance, guidance, and resolutions for any issues or inquiries related to the WordPress customer support plugin.
Simple, straightforward pricing.
We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.