Customer Support and Ticket System Plugin for WordPress and WooCommerce

(1 customer review)


The most reliable customer support plugin and ticket system for WordPress and WooCommerce. Make your customers super loyal with fantastic customer support and experience with SupportCandy WordPress Plugin.

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Customer Support and Ticket System Plugin for WordPress and WooCommerce Websites

SupportCandy WordPress Plugin is NOT just another plugin! It is a Dream Come True and State-of-the-Art Support Software that is made to amaze you and your customers! We all know that WordPress is a fantastic platform for creating great websites and running and scaling businesses. But customer support for your business is as essential. However, there aren’t many reliable, well-coded support plugins available. You may have used many plugins and found many complications, and find some are too costly, some have customization limitations, some have performance issues, and some may have compatibility concerns. Thus, to end all these concerns, we bring you the best customer support plugin and WordPress ticket system.

SupportCandy is the only Customer Support Plugin you need to install on your website to help customers with Support Tickets and Contact Us forms.
SupportCandy Software will help you transform your customer support experience with ease. Our innovative plugin is designed to streamline and elevate your support processes, ensuring unparalleled efficiency and customer satisfaction. With our user-friendly interface and powerful features, such as an advanced ticket system for WordPress and a robust knowledge base, you can effortlessly engage with your customers and resolve their issues promptly. We aim to revolutionize your support operations, empower your team, and foster long-lasting customer relationships.

SupportCandy Software Features
We have customized some of the best features covering various aspects like the WordPress ticketing system plugin, ticket filtering, and more that will help you build meaningful, long-term bonds, making them more loyal. Let us look into each of these briefly.

Self-hosted, without any restrictions
You do not need to worry about per-agent/month cost as you scale. SupportCandy does not restrict the number of agents or tickets you can host. You hold control of your data on your WordPress database.

More information, more flexibility
SupportCandy has over 15 custom field types like Textfield, Dropdown, Date, etc., which can be used to add custom fields on top of the default ones. We offer three different kinds of custom fields:

  • Ticket fields – Add custom fields for a ticket that are visible to the customer.
  • Agentonly fields – Special custom fields for tickets only agents can set for internal use.
  • Customer fields – Custom fields for a customer profile. You can decide whether or not to allow customers to view or edit these fields.

Keep others in a loop using private notes.
Your team can submit private notes within tickets that are accessible to support agents.

Advanced ticket filtering
Along with default filter headers like All, Unresolved, Mine, Deleted, etc., you can filter tickets the way you want. In addition, filters can be saved for later use.

Real-time email notifications
SupportCandy allows you to create several email notification templates for triggers such as a new ticket, ticket reply, change status, etc. In addition, you can add conditions to these email templates, which will only notify you if the given conditions are satisfied.

Streamline your application connectivity with our top-of-the-line, industry-standard REST APIs, designed with the highest security measures to ensure your data remains safe and protected.

Industries That Use SupportCandy Plugin
At SupportCandy, we want to serve every industry in the online business world that uses WordPress, and we do. We have users from almost every industry, and here is the list of a few industries we specialize in.

  • E-commerce
  • Software and Technology
  • Service Providers
  • Education and E-Learning
  • Travel and Hospitality
  • Healthcare and Wellness
  • Media and Publishing
  • Non-profit Organizations
  • IT Ticket System

Why Choose SupportCandy Software
These six unique features, along with many smaller ones, give our Support Candy Plugin a competitive advantage over all other WordPress Plugins in the market.

  • Easy to use: Intuitive interface and user-friendly design make navigating and utilizing the WordPress customer support plugin effortless, even for users with limited technical expertise.
  • Price: Competitive pricing options ensure that the WordPress customer support plugin provides exceptional value for businesses of all sizes without compromising quality and functionality.
  • Features: A comprehensive range of features, including a ticketing system, knowledge base, reporting, and more, empowers businesses to provide exceptional customer support and streamline their processes.
  • Performance: The WordPress customer support plugin delivers high performance, ensuring fast loading times, efficient ticket management, and a smooth user experience, even during peak support periods.
  • Plugin Compatibility: Seamless integration with other WordPress plugins allows for enhanced functionality and the ability to customize and expand the capabilities of the customer support system.
  • Customization: Extensive customization options enable businesses to tailor the WordPress customer support plugin to their specific requirements, including branding, support forms, ticket statuses, etc.
  • Our Support: Dedicated and responsive support from the plugin’s team ensures that businesses receive timely assistance, guidance, and resolutions for any issues or inquiries related to the WordPress customer support plugin.

Simple, straightforward pricing.
We believe in providing honest and fair pricing. Purchase in confidence with our 30-day money-back guarantee.

Product Datasheet and Manual

If applicable, the Product Documentation such as Datasheet, Brochure, Reference Materials, CAD Design, STP Files, Manuals, and Tutorials will be available for download upon purchase from the My Account as needed. On the checkout page, please create an account to download product-related files upon purchase. You won’t be able to download otherwise.

1 review for Customer Support and Ticket System Plugin for WordPress and WooCommerce

  1. Alex W.

    We currently use this support plugin on our business website to help our customers more efficiently. And after using it, I also recommended it to a friend, and they have purchased it too. This plugin works unlike any other Customer Support Plugin out there! It makes the Contact Us form with Support Ticket much easier and more professional. The team that created this plugin supported us whenever we needed them, and we can’t thank them enough for their excellent friendly support.

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The most reliable customer support plugin and ticket system for WordPress. Make your customers super loyal with amazing customer support and experience with SupportCandy WordPress Plugin.

Shipping Policy

Please check your SPAM folder to ensure you accept emails from to receive your tracking number and download product-related files.

WE SHIP WORLDWIDE: We primarily ship via FedEx, UPS, DHL, and USPS because they’re reliable, fast, and easily trackable. We usually ship within two to three business days after the full payment. Standard delivery generally occurs within 5 to 7 business days after the shipping date. However, the delivery may take about 7 to 10 business days, depending on the shipping destination, logistics, weather conditions, product weight, size, or shipping company distribution structures.

SHIPPING COSTS: For some industrial products, e.g., heavy wheels, CNC machines, etc., the shipping cost is calculated based on the product weight, not quantity. To benefit from lower shipping costs for orders with multiple items, please contact us at Our shipping rates are listed clearly on each product page under the SHIPPING tab. Additionally, to see the shipping cost for your country, add the item to the Shopping Cart; you will see the shipping cost based on your Country and Location.

CUSTOMS and TARIFFS: While not all products require a tariff, some products may require a minimal tariff if applicable in your country. The total amount for your order does not include a customs fee/tariff. A tariff belongs to the buyer when applicable. Why don't we add tariffs to the product's retail price? - If all countries deducted the same tariff amount, we would have added the tariff amount to the product price. However, we do not do that because each country charges a different amount, while some do not even charge. Therefore, we can't add any tariff to the product's retail pricing. Oz Robotics, manufacturing partners, or Suppliers are not responsible for tariffs. Please check the "Made In:" and "Brand:" labels on the product page to see the product's origin. The total amount for your order does not include any duties, import taxes, customs fees, and GST/VAT. The buyer must pay all import duties. If you choose not to pay the tariff and parcel returns, there will not be any refund. Please click here to see more on Tariffs.

Return Policy

WITHIN 5 HOURS: Mistakes happen when ordering, so you have 5 hours to request an order cancellation, but we cannot refund the PayPal or Stripe Processing fee because they do not refund us.

AFTER 5 HOURS: After 5 hours, your order has either been shipped, prepared to ship, or custom-made. If you still want to cancel your order after 5 Hours, we will deduct 30% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.

AFTER RECEIVING YOUR ORDER: If you decide not to keep your order after it arrives, we will deduct 80% of the total if we find it refundable after a review. Please see our Refund and Replacement Policy

EXCHANGE POLICY: Oz Robotics wants you to be happy with your new purchase. However, we abide by the exchange policy of our suppliers because we do not manufacture these products; our suppliers do. Once you use the product, our supplier(s) and we have the right not to issue a refund. Still, we will offer an exchange for wrongly purchased items or products with serious and irreversible defects or technical problem(s). The buyer will pay the shipping fee for wrongly purchased products or similar issues. If the product you purchased is defective, please email us at with photos or a video of the defective parts to evaluate before you send it. Click HERE for more on Refund and Replacement Policy

REFUND POLICY: Oz Robotics accepts refunds on a minimal basis unless there is a manufacturing defect. For electronic items, returns are only accepted on devices with serious and irreversible problems; meanwhile, the customer must apply for the returns within seven days of delivery. Before a refund acceptance, please include images or a video and any other proof of the defect. However, we abide by the exchange policy of our suppliers because we do not manufacture these products. For more info please visit Refund and Replacement Policy.

Other than our supplier's default policy, once a return is agreed upon, you can ship your defective item to the provided return address that you should receive from us first. Please ship the order in original packaging with all the accessories and additional parts. If the Required Parts are not sent back, they will be billed for or expected to be shipped later. And only once all items have arrived will our staff check the returned product for testing. Include in your package a signed letter stating the reason for your return, the original receipt, proof of defect, images, a video, etc. It will help us to speed up the process on your behalf.

The purchaser (customer/buyer) is responsible for all shipping costs when returning an item. However, upon receiving the returned order, we will assess the product. If it is determined that there is, in fact, a manufacturing defect, then we will refund the shipping costs as well as repair or replace or refund the full amount to the purchaser if the product is not fixable.

If you wish to return an unused product, please do so within seven days from the ship date for a refund on the purchase price minus shipping and handling. Refunds will be credited to the original credit card used for payment 24-48 HOURS after receiving the product back. We will charge a 80% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.

Once your return is received and inspected, and if you agree to a refund, refunds will be credited to the original credit card used for payment in 24-48 hours. Please note that we will charge an 80% restocking fee once you return a product without any defect.

Once your refund is processed, PayPal will return the money to the card used. It may take at least five business days (depending on the bank and credit company) before your refund is posted in your bank account and statements. Contact Us if you have not received your refund after five business days.

Do not return your product to our New York office. For any exchange or refunds, please email us first at for us to provide you with the steps that need to be followed. Any product you return must be in the same condition you received and returned in the original packaging without being used. Please keep the original receipt. More on Refund and Replacement Policy.