We primarily ship via FedEx, UPS, DHL, and USPS because they are reliable, fast, and easily trackable. We usually ship within two to three business days after the full payment is received. Standard Delivery generally occurs within 5 to 7 business days after the ship date. However, sometimes delivery time depends on destination, logistics mode, weather conditions, size, and product weight.
SHIPPING COSTS:
For some industrial products, e.g., wheels, and CNC machines, etc. the shipping cost is calculated based on the product weight, not quantity. To benefit from lower shipping costs for orders with multiple items, please contact us at sales@ozrobotics.com. Our shipping rates are listed very clearly on each product page under the SHIPPING tab. Additionally, to see the shipping cost for your country, add the item to the Shopping Cart, there you will see the shipping cost based on your Country and Location.
ORDER CANCELLATION POLICY:
By placing your order, you signify that you agree to be bound by our
Order Cancellation Policy.
REFUND AND REPLACEMENT POLICY:
For more info on Refund and Replacement Policy please visit
Refund and Replacement Policy.
DUTY TAX, CUSTOMS, IMPORT FEES AND TARIFFS: While not all products require customs fees, but some industrial items may require a minimal tariff if applicable in your country. The total amount for your order does not include a customs fee. A minimal tariff belongs to the buyer when applicable. Oz Robotics is not responsible for tariffs for any shipment. Please check the “By” section on each product page to see the manufacturer or supplier for that product. Please read our Policies:
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