Frequently Asked Questions for Vendors

Frequently Asked Questions for Vendors

Questions Concerning Selling Products on Oz Robotics

Rules for Vendor Email Address

We cannot approve vendor accounts or process payments from email addresses like Gmail, Hotmail, Yahoo, Yandex, 139.com, 126.com, and Mail.ru, etc. Please use your business email address when creating your account and for all communications, including PayPal.

Image size for the logo, banner, profile picture and product images
  • What is the required size for store banner? – Width: 1920px, Height: 360px, Format: .jpg or .png
  • What is the required size for store logo? – Width: 280px, Height: 280px, Format: .jpg or .png
  • What is the required size for vendor profile photo? – Width: 280px, Height: 280px, Format: .jpg or .png
  • How many images can I upload for each item? – 5 images. One as the product Featured Image, and up to 4 Gallery Images to display each product in both .jpg or .png format.
  • What is the required size for each product image? – Each product image size should not be smaller than 640px wide and proportional height. It should not be more than 1 MB using formats .jpg or .png
Payments to our Vendor Partners

You must use your business email address. Due to security matters, we cannot send payments to email addresses such as Gmail, Yahoo, Hotmail, etc.

How to Mark Shipped after the shipment?

From your DASHBOARD, click on ORDERS, scroll down to see Ordered Product to View Order Details, Shipping Label, Order Note, Tracking Number, and Mark Shipped options.

Hover over the ordered product. Choose the Mark Shipped option once you ship the product to the buyer.

How to Create Your Vendor Account

When creating your vendor account, please do not use capital letters in your email address or account user name. Please also do not use your email address as your account name because it will be considered spam, and therefore we will decline your account. You must use your actual business email address in your vendor account with us during your vendor account creation. This is required for authenticity, cybersecurity, and safety reasons. We will not approve vendor accounts or process payments for email addresses such as Gmail, Hotmail, Yahoo, or email accounts that are not under your own business website domain name.

  1. Click Get Started, and check for Apply to become a vendor on the My Account registration form page.
  2. Validate your account with a confirmation email that you will receive. Check your spam box if you did not receive it.

Important: After you log in to your account, if you cannot add your products, then perhaps you forgot to put a checkmark for “Apply to become a vendor” during the account creation/registration process. In this case, from your Dashboard, scroll all the way down and click on the “APPLY TO BECOME A VENDOR” link. Validate your account with a confirmation email that you will receive. (Check your spam box if you did not receive it). After validation, you can log in and start setting up your store from your Dashboard with your profile photo, company logo, overview, banner, and products.

How to enter my shipping and return policies?

Login to your Vendor Dashboard, then from SETTINGS > SHIPPING, enter your Shipping and Return Policies.

How do I setup my store on Oz Robotics?

If you improve your Oz Robotics Store by uploading your logo, banner, company overview, and listing your product(s) with good content, images, tags (keywords), and product features, we will invest more in your product to generate more sales. After the registration and validate your account with a confirmation email, log in to your account here. From your Dashboard > Settings, add your company logo, banner, and description.

How do I set tax option for my product?

Tax Status: None
Tax Class: Standard

How do I enter my Shipping and Return Policies

From your DASHBOARD > SETTINGS > SHIPPING page, scroll down until you see “Shipping Policy” and “Return Policy” boxes. There you can enter your Shipping and Return Policies, Refund and Exchange Policies along with clarification for Duty Fees/Taxes for international purchases whether it belongs to the supplier or the buyer.

How do I add Product Manuals for my listed products?

If applicable, please upload your Product Documentation, Reference Materials, Manuals, and Tutorials by checking the “Downloadable” link within the product page, then upload your files by clicking the Add File button for customers download upon purchasing your product. The order confirmation email will include a Downloadable Link to the product documents, which can also be downloaded from the My Account section if needed.