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Duty Tax, Customs, Import Fees, and Tariffs
While not all products require a duty fee, and most countries do not charge this minimal duty tax, few may charge a small fee for specific machinery or particular products if applicable in your country. The United States Customs and Border Protection (CBP) deducts import tax, or customs duty, on goods valued over $800 USD from customers located in the US. Therefore, the total amount for your order does not include any duty fees, import taxes, or customs fees if applicable in your country. The buyer must pay all import duties. Please get in touch with us at sales@ozrobotics.com or fill out the Contact Us form if you have any questions.
Why don’t we add tariffs to the product’s retail price?
If all countries were deducted the same tariff, we would have added the tariff amount to the product price. However, we do not do that because each country charges a different amount, while some do not even charge. Therefore, we can’t add any tariff to the product’s retail pricing. Therefore, Oz Robotics is not responsible for tariffs on any shipment.
Exporting from the EU, importing into the EU – all you need to know: https://trade.ec.europa.eu/access-to-markets/en/home.
Failure to Pay International Duties and Taxes
All duty taxes and import fees incurred after your shipment leaves our vendor/supplier’s factory/store are the responsibility of the customer/buyer. We cannot refund you if your package is returned to our supplier’s address due to failure to pay customs duties or import fees. Please be aware of a small import tax fee. The total amount for your order does not include any duty fees, import taxes, or customs fees if applicable in your country. The buyer must pay all import duties. Please get in touch with us at sales@ozrobotics.com if you have any questions. Thank you.
Shipping and Handling Charges
Shipping and handling charges are non-refundable. We are not responsible for shipping charges on merchandise returned to us for warranty replacement or refund.
Shipping Issues
If any order arrives damaged or harmed due to shipping/courier fault, immediately take photos of the damaged box and contact the courier. Keep all shipping boxes and email Oz Robotics ASAP at support@ozrobotics.com.
Sales Tax
Sales tax is charged on all orders shipped to New York. The current sales tax rate at our Boulder location is 8.875%.
Due to the Nexus Tax Law in the United States, we do not charge sales tax from customers in other states.
If you live in New York and have tax-exempt status, please first purchase the product and then email a copy of your exemption certificate to info@ozrobotics.com. We will apply the exemption to your account and reply to your email to let you know. You can place your order as expected at that point, and tax will not be added at checkout.
