WooCommerce Refund Plugin for Instant and Painless Refunds
WooCommerce Refund Plugin

WooCommerce Refund Plugin for Instant and Painless Refunds

$79.00

WooCommerce Refund Plugin for Instant and Painless Refunds. With the WooCommerce Smart Refunder Plugin Empower your customers to request refunds directly from their My Account screen.

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Made In: United States (US)
Supplier: WooCommerce Category: Tags: , , , , , , , , More From:

WooCommerce Refund Plugin for Instant and Painless Refunds

Instant and Painless Refunds. WooCommerce Smart Refunder removes pain from the refund process – both for customers and store owners.

With WooCommerce Smart Refunder:

  • Customers can request a refund from My Account – easy, quick and complete
  • Customer get instant refunds if store owners opt in and the payment gateway supports it
  • Store owners can see refund requests in WooCommerce and process them manually, if instant refunds are unavailable
  • Store owners can issue cash refunds or store credits
  • Customers can request full or partial refunds
  • Order and pricing details are available for review
  • Process is quick, simple and automated

A refund means you’ve lost a customer. Delay and complications could lose them forever

Digital / Downloadable Products
If you are selling virtual products, digital goods or subscriptions – the refund process can be fully automated with WooCommerce Smart Refunder. Customers request a refund and get it instantly.

Cash Refunds or Coupons
If you have chosen to provide a coupons for refunds, and customers want them, a new coupon is emailed instantly.

Physical Products
If you are selling physical products, or a gateway that doesn’t support refunds, Smart Refunder allows customers to request refunds from My Account, and shows refund requests to you in WooCommerce. You then process them manually and complete refund requests. This saves you time since all required details are available at your fingertips.

Typical Refund Process

  • Unhappy Customer contacts support team via email/chat/phone
  • Customer gives order / product details and asks for a refund
  • Store owner looks into the request, verifies the order in WooCommerce and the payment
  • If the store owner cannot find the transaction, more details are requested from customer
  • Once transaction details are confirmed, the store owner logs into PayPal (or chosen gateway) website
  • Store owner locates the transaction and issues a refund, then replies to customer that a refund has been issued

This process could take hours to days, depending on how quickly support requests are processed. It’s never a pleasant experience for the store owner or customer.

Smart Refunder Process

  • Customer logs into My Account area, and locates the order for a refund
  • Customer completes refund request form, mentioning reason and amount of refund
  • Status of the order changes to “refund-requested”
  • Based on settings and payment gateway compatibility, an instant cash refund or coupon is issued
  • If instant refund is not allowed/possible, store owner can manage the refund from WooCommerce
  • Processing the refund, store owner can accept or reject refund, issue full or partial refund, and can also send a message to the customer.
  • Both customer and admin get email notifications of all updates
  • Order status changes to “refunded” once processed

WooCommerce Refund Plugin for Instant and Painless Refunds
Customer requesting a refund

WooCommerce Refund Plugin
Store Admin can manage a refund request – or setup automatic refund processing

Conclusion

Smart Refunder marks a new era in refund / returns management with WooCommerce. Eliminate the pain of requesting and handling refunds. Start using Smart Refunder today.

WooCommerce Refund Plugin for Instant and Painless Refunds.

Product Datasheet and Manual

If applicable, the Product Documentation, such as the Datasheet, Brochure, Reference Materials, CAD Design, STP Files, Manuals, and Tutorials, will be available for download upon purchase from the My Account as needed. On the checkout page, please create an account to download product-related files upon purchase. You won’t be able to download otherwise.

Make money through one of the following partnerships with Oz Robotics.

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Shipping Policy

Please check your SPAM folder to ensure you accept emails from OzRobotics.com to receive your tracking number and download product-related files.

WE SHIP WORLDWIDE: We primarily ship via FedEx, UPS, DHL, and USPS because they’re reliable, fast, and easily trackable. We usually ship within two to three business days after the full payment. Standard delivery generally occurs within 5 to 7 business days after the shipping date. However, the delivery may take about 7 to 10 business days, depending on the shipping destination, logistics, weather conditions, product weight, size, or shipping company distribution structures.

SHIPPING COSTS: For some industrial products, e.g., heavy wheels, CNC machines, etc., the shipping cost is calculated based on the product weight, not quantity. To benefit from lower shipping costs for orders with multiple items, please contact us at sales@ozrobotics.com. Our shipping rates are listed clearly on each product page under the SHIPPING tab. Additionally, to see the shipping cost for your country, add the item to the Shopping Cart; you will see the shipping cost based on your Country and Location.

CUSTOMS and TARIFFS: While not all products require a tariff, some products may require a minimal tariff if applicable in your country. The total amount for your order does not include a customs fee/tariff. The United States Customs and Border Protection (CBP) deducts import tax, or customs duty, on goods valued over $800 USD from customers located in the US. A tariff belongs to the buyer when applicable. Why don't we add tariffs to the product's retail price? - If all countries deducted the same tariff amount, we would have added the tariff amount to the product price. However, we do not do that because each country charges a different amount, while some do not even charge. Therefore, we can't add any tariff to the product's retail pricing. Oz Robotics, manufacturing partners, or Suppliers are not responsible for tariffs. Please check the "Made In:" and "Brand:" labels on the product page to see the product's origin. The total amount for your order does not include any duties, import taxes, customs fees, and GST/VAT. The buyer must pay all import duties. If you choose not to pay the tariff and parcel returns, there will not be any refund. Please click here to see more on Tariffs.

Return Policy

WITHIN 5 HOURS: Mistakes happen when ordering, so you have 5 hours to request an order cancellation, but we cannot refund the PayPal or Stripe Processing fee because they do not refund us.

AFTER 5 HOURS: After 5 hours, your order has either been shipped, prepared to ship, or custom-made. If you still want to cancel your order after 5 Hours, we will deduct 30% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.

AFTER RECEIVING YOUR ORDER: If you decide not to keep your order after it arrives, we will deduct 80% of the total if we find it refundable after a review. Please see our Refund and Replacement Policy

EXCHANGE POLICY: Oz Robotics wants you to be happy with your new purchase. However, we abide by the exchange policy of our suppliers because we do not manufacture these products; our suppliers do. Once you use the product, our supplier(s) and we have the right not to issue a refund. Still, we will offer an exchange for wrongly purchased items or products with serious and irreversible defects or technical problem(s). The buyer will pay the shipping fee for wrongly purchased products or similar issues. If the product you purchased is defective, please email us at support@ozrobotics.com with photos or a video of the defective parts to evaluate before you send it. Click HERE for more on Refund and Replacement Policy

REFUND POLICY: Oz Robotics accepts refunds on a minimal basis unless there is a manufacturing defect. For electronic items, returns are only accepted on devices with serious and irreversible problems; meanwhile, the customer must apply for the returns within seven days of delivery. Before a refund acceptance, please include images or a video and any other proof of the defect. However, we abide by the exchange policy of our suppliers because we do not manufacture these products. For more info please visit Refund and Replacement Policy.

Other than our supplier's default policy, once a return is agreed upon, you can ship your defective item to the provided return address that you should receive from us first. Please ship the order in original packaging with all the accessories and additional parts. If the Required Parts are not sent back, they will be billed for or expected to be shipped later. And only once all items have arrived will our staff check the returned product for testing. Include in your package a signed letter stating the reason for your return, the original receipt, proof of defect, images, a video, etc. It will help us to speed up the process on your behalf.

The purchaser (customer/buyer) is responsible for all shipping costs when returning an item. However, upon receiving the returned order, we will assess the product. If it is determined that there is, in fact, a manufacturing defect, then we will refund the shipping costs as well as repair or replace or refund the full amount to the purchaser if the product is not fixable.

If you wish to return an unused product, please do so within seven days from the ship date for a refund on the purchase price minus shipping and handling. Refunds will be credited to the original credit card used for payment 24-48 HOURS after receiving the product back. We will charge a 80% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.

Once your return is received and inspected, and if you agree to a refund, refunds will be credited to the original credit card used for payment in 24-48 hours. Please note that we will charge an 80% restocking fee once you return a product without any defect.

Once your refund is processed, PayPal will return the money to the card used. It may take at least five business days (depending on the bank and credit company) before your refund is posted in your bank account and statements. Contact Us if you have not received your refund after five business days.

Do not return your product to our New York office. For any exchange or refunds, please email us first at support@ozrobotics.com for us to provide you with the steps that need to be followed. Any product you return must be in the same condition you received and returned in the original packaging without being used. Please keep the original receipt. More on Refund and Replacement Policy.

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