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About this Support Policy

This Oz Robotics Support Policy describes what support you can expect from us regarding Oz Robotics Products and Services.

If you have questions about this Support Policy or disagree with it, please contact us before using our website. We may occasionally update this Support Policy, so please check this page regularly to stay informed about any changes. This Support Policy is effective from December 2021.

By using any part of our website or providing personal information to us, you consent to the processing of it as set out in our policies.

What Our Support Service Covers

We only support products sold by Oz Robotics. If you need help setting up or configuring your product, please refer to the documentation that comes with it. Your question may have already been answered. If it hasn’t, please submit a support ticket using the form on this page.

We will promptly assist you with any product defects that come to our attention. We will also try to provide a solution via our Helpdesk for minor defects or errors as a precursor to a more substantial update to the product.

What Our Support Service Does Not Cover

Our Support Service does not cover products not sold on our website. Additionally, we do not offer or support engineering services that may be required for our products.

Customization

We provide our Products as is. While we can assist you in configuring our products within the capabilities of each plugin, we do not customize our Products or support any third-party customizations of our Products. Customization changes how our Products look or function relative to how we make our products available to you.

We do our best to advise and direct you to appropriate resources if you need customization. But we do not take responsibility or endorse third-party solutions for customized Products. Third-Party Services that some customers have found helpful include: