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Order Cancellation Policy
Please check your SPAM folder to ensure you accept emails from OzRobotics.com to receive your tracking number. Once your order is processed, we will email you additional details. Remember, if you bought multiple items, they might ship separately.
YOU CAN CHECKOUT AS A GUEST, BUT IF YOU WANT TO LOG IN TO YOUR ACCOUNT TO TRACK YOUR ORDER AND DOWNLOAD PRODUCT-RELATED FILES, THEN PLEASE CREATE AN ACCOUNT ON THIS CHECKOUT PAGE.
5 HOURS: Mistakes happen when ordering, so you have 5 hours to request an order cancellation, but we cannot refund the Stripe Processing fee because Stripe does not refund us.
AFTER 5 HOURS: Your order has either been shipped, prepared to ship, or custom-made. If you still want to cancel your order after 5 Hours, we will deduct 30% of the total for restocking + Stripe Processing Fee and the Return Shipping cost for unopened packages.
AFTER RECEIVING YOUR ORDER: If you decide not to keep your order after it arrives, we will deduct 80% of the total + the shipping fee if we find it refundable after a review. See our Refund Policy. Besides a manufacturing defect, we charge 80% of your item cost as a restocking and administration fee after our team reviews the item. This fee includes Stripe Processing Fee, shipping returning labels, additional hours of work, preparing the product for restocking, etc.
Note: Canceling an order may cause you to lose promotional offers on unshipped items. Additionally, if discounted items have already shipped, you may be unable to cancel some items in this order. Don’t hesitate to contact us with questions or concerns before buying, or email us at support@ozrobotics.com.
