Order Cancellation Policy
Shipment and Delivery: We ship via FedEx, UPS, DHL, and USPS because they are fast, reliable, and easily trackable. We process orders within 24 hours, and delivery may take 4-7 business days after that, depending on your location. We will email you the tracking number once your order is shipped.
Ships From: We do not ship all products from the USA. Please check the “Ships From:” label on the product page to see which country the product will ship from. For example, the tariff will be much lower if the product is shipped from China to your country rather than from the USA.
Tariff: On the product page, click the Tariff and Delivery tabs to read the details. The total of your order does not include the tariff. As the buyer, you are responsible for paying the tariff before the delivery. We will not issue a refund if you do not pay the tariff. The shipping company will contact you by phone, text, or email to arrange payment of the tariff.
5 Hours: Mistakes happen when ordering, so you have 5 hours to request a refund for any reason, including if you don’t want to pay the tariff. However, Stripe will not refund you their processing fee when you cancel your order.
All Sales Are Final: After 5 hours, we cannot cancel your order or issue a refund because order cancellations require reverse tariff payments and multiple shipping fees, which are very costly and time-consuming. For technical issues, we will be happy to assist you in resolving problems and provide a replacement if you can prove that the product has a manufacturing defect.
Why are we not adding tariffs to the product’s retail price? If all countries imposed the same tariff, we would have added that tariff to the product’s retail price. However, we do not do that because each country charges a different amount, and some do not charge at all. Therefore, we can’t add a tariff to the product’s retail pricing. We and our suppliers are not responsible for tariffs.
