Due to the technical nature of the products we sell, we do not offer phone support and prefer to communicate via email to resolve issues more efficiently for our customers, suppliers, and affiliates. On the phone, it is hard to remember the entire conversation of all parties. We also share support tickets across our staff so they can review and provide better support. Additionally, the email helps our customers, suppliers, and affiliates to see their questions with our answers in their inbox, and it is accessible 24/7.
We do not keep any product in our operations office in New York. To help you avoid or pay lower tariffs, we ship directly from the country of origin, such as China, Italy, or Taiwan. If we stock all the products we sell and ship them to you from the USA, you would pay higher tariffs in USD, regardless of your country of residence. To avoid all that hassle and save you money, we ship your order directly from the manufacturer’s country to your door.
