…
Warranty Policy
We want our customers to be happy with their new purchase(s) at Oz Robotics. Therefore, we do intensive research before partnering with companies to see if their technology is proven and passes our quality assurance test.
Our warranty covers only product-related problems caused by manufacturing defects. It does not cover problems resulting from faulty repair attempts, customer accidents, or misuse.
Our Product Warranty does not cover Modified Items.
Modifying the product voids the warranty offered by our manufacturers. This includes all kinds of modifications and add-ons. If you attempt to return a modified product, your warranty claim will be denied, and we will return the product to you at your expense.
We reserve the right to provide replacement parts.
If you purchase a product and discover a defect, our manufacturers will provide the parts necessary to correct the product. However, if the part you need is out of stock or unavailable as a spare part, we will provide a suitable replacement or particular order from the manufacturer. If possible, check the functionality and condition of all products and parts before using them. The customer is responsible for installing any replacement parts.
For further warranty details for each product, please click the Product Details.
Our manufacturers will require evidence of warranty defects. If you discover a product issue, you must provide a photo and video evidence of the problem. We understand that this can be inconvenient; however, this is a requirement of our manufacturers and will help ensure the timely processing of your warranty claim. For products with higher prices or more complex warranty cases, you must contact us before a warranty claim can be authorized. For warranty issues, please get in touch with us at support@ozrobotics.com and your order number.
Warranties are Non-Transferable
Our warranty is for the original purchaser only. If the original purchaser sells his item to another person, the warranty does not transfer to the new buyer.
