We’re here to help you buy the hottest products affordably, with fast shipping and World-Class Customer Support. However, please read about the newly imposed tariffs and click the Delivery tab to review our Return and Refund policies before making a purchase.

Tariff: We ship directly from the country where the product is manufactured, such as from China, Italy, Taiwan, and other countries, helping you avoid paying tariffs or paying a lower tariff. Since we do not always ship products to you from the USA (except for those made in the USA), you will not be affected by the new tariffs imposed by the USA. Due to new tariff agreements between countries, not all products are subject to tariffs, as tariffs vary by country or product. For example, customers in the USA will pay a tariff on products imported from China, based on the tariff rate agreed between the USA and China. And so, if applicable, you, the customer, will pay the tariff within your respective country accordingly. The total amount of your order does not include a tariff, which you will pay before the delivery. We won’t refund you if you don’t pay the tariff.

Tariff via DHL: Click https://www.delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=US or click on the Order Tracking link we emailed to you with your tracking number. Or call DHL at 1-800-225-5345  (toll-free) or +603 7964 2800 (overseas). Contact DHL: https://mydhl.express.dhl/us/en/help-and-support.html#/contact_us. For international customers: https://ondemand.dhl.com/

Tariff via FedEx: Click the Order Tracking link in the email we sent you to view your tracking number, or call FedEx at 1-800-GoFedEx (1-800-463-3339). Or Pay here: https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html.

Tariff via UPS: Click the Order Tracking link we emailed you with your tracking number, or call UPS at 1-800-742-5877.

Tariff via USPS: Click the Order Tracking link in the email we sent you to view your tracking number, or call 1-800-ASK-USPS (1-800-275-8777).

Ships From: Not all our products are shipped from the USA; some are shipped from regions like China, Taiwan, Canada, or Europe. Therefore, the tariff you will pay depends on the country from which your order is shipped, as not all countries charge the same tariff. For example, suppose the US imposes a 30% tariff on goods imported from China into the USA; while other countries may impose a significantly lower tariff, or even no tariff at all, for goods shipped from China into their respective countries. On this product page, check the Ships From: label to see where it will be shipped from.

Attention! We will email you the tracking number for you to track your parcel. The shipping company will contact you by phone, text, or email to arrange payment of the tariff. However, as the customer, you are responsible for responding to their call, text, or email. You can also click the tracking number link we emailed you to contact the shipping company and make the tariff payment if you haven’t already done so.

Heads Up! We’re not responsible for packages returned to their country of shipment if you don’t pay the tariff or fail to follow up with the shipping company. As a result, if the parcel is returned to its country of origin, you will be responsible for additional reshipping costs and service charges. We will not accept any excuses for not paying the tariff or for failing to follow up with the shipping company on this matter, and we will not issue a refund.

Why don’t we add tariffs to the retail price of the product? If all countries imposed the same tariff amount and used the same currency, we would have added the tariff amount to the product price. However, we do not do that because each country charges different amounts and uses different currencies, and some do not even charge a tariff. Therefore, we can’t add a tariff to the product’s retail pricing. Oz Robotics’ manufacturing partners (suppliers) are not responsible for tariffs. We will not issue a refund if you do not pay the tariff.