We’re here to help you buy the hottest products affordably, with fast shipping and World-Class Customer Support. However, please review the newly imposed tariffs and click the Delivery tab to read our Return and Refund policies before making a purchase. We sell in USD. We Sell Worldwide.

Tariff: To minimize or avoid tariffs, we ship from the country where the product is made, such as China, Italy, or Taiwan. Since we don’t always ship products to you from the USA (except for products made in the USA or stocked), you won’t be affected by the new tariffs imposed by the USA. Due to new tariff agreements, not all products are subject to tariffs, as tariffs vary by country and product. For example, customers in the USA will pay a tariff on products imported from China, based on the tariff rate agreed between the USA and China. If applicable, you will pay the tariff in your country. The total amount of your order does not include a tariff, which you’ll pay before the delivery. We will not issue a refund if you don’t pay the tariff.

Tariff vs. Shipping Fee: Please don’t confuse the shipping fee with the tariff, because they are two separate charges. You pay us a shipping fee for the carrier to deliver your order to your door. You pay the tariff to the customs office, a branch of your government, as an import tax.

Why aren’t we adding tariffs to the product’s retail price? If all countries imposed the same tariff amount and used the same currency, we would have added that tariff to the product’s retail price. Our suppliers and we are not responsible for tariffs. Please shop accordingly.

Tariff via DHL: Click https://www.delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=US or click on the Order Tracking link we emailed to you with your tracking number. Or call DHL at 1-800-225-5345  (toll-free) or +603 7964 2800 (overseas). Contact DHL: https://mydhl.express.dhl/us/en/help-and-support.html#/contact_us. For international customers: https://ondemand.dhl.com/

Tariff via FedEx: Click the Order Tracking link in the email we sent you to view your tracking number, or call FedEx at 1-800-GoFedEx (1-800-463-3339). Or Pay here: https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html.

Tariff via UPS: Click the Order Tracking link in the email we sent with your tracking number, or call UPS at 1-800-742-5877.

Tariff via USPS: Click the Order Tracking link in the email we sent you to view your tracking number, or call 1-800-ASK-USPS (1-800-275-8777).

Ships From: On this product page, check the Ships From: label to see which country the product ships from. We do not ship all products from the USA; some products ship from regions such as China, Taiwan, Canada, and Europe. Therefore, the tariff you pay depends on the country of origin, as not all countries charge the same rate. For example, suppose the US imposes a 30% tariff on goods imported from China; in contrast, other countries may impose a significantly lower tariff, or even none at all, on goods shipped from China into their countries.

Attention! We will email you the tracking number so you can follow your parcel. The shipping company will contact you by phone, text, or email to arrange payment of the tariff. However, as the customer, you are responsible for responding to their calls, texts, or emails. You can also use the tracking number link we emailed you to contact the shipping company and pay any applicable tariffs, if you haven’t already.

Heads Up! We’re not responsible if the shipping company returns your parcel to the country of origin due to the unpaid tariff or non-compliance with its requirements. As a result, you will be responsible for reshipping costs and applicable tariffs. We will not accept any excuses for failing to follow up with the shipping company regarding the tariff, and we will not issue a refund.

Please check your SPAM folder! To provide you with delivery information, we will add your email address to the shipping website so you are notified of delivery until your parcel reaches your shipping address. Please always check your spam folder to ensure our emails from ozrobotics.com and email notifications from DHL, UPS, FedEx, USPS, or other couriers don’t land there.