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Seller Policy
Account Termination Policy after 7 Days
After your vendor application is approved, and if you don’t add your products within 7 days, we will delete your vendor account without any warning to prevent spam. We operate internationally and receive thousands of applications from companies and individual entrepreneurs seeking to become our vendor partners, freelancers, and affiliates. Like all other websites, we too spend a great deal of resources and money to prevent online attacks, phishing, and spam. To address all these issues, we created a solid rock policy to ensure our website remains clean and functional, helping suppliers, customers, and affiliates who are serious about doing business with us. Once an abandoned account is terminated, we rarely give a second chance to create a new one. Please take this partnership opportunity seriously.
Product images by Sellers: Your product(s) must not include marketing materials, such as a website URL, email address, or phone number(s). Fake reviews are not allowed and will result in account termination without consent. You can upload product images, product-related software, documentation, reference materials, and CAD design(s).STEP file(s) and other drawing files, manuals, and tutorials to OzRobotics.com; you confirm that all images and those materials are copyright-free or that you own the copyright to all these images and materials.
Self-Promoting: Don’t add your Website link, Email Address, Phone Number, QR Code, Barcode, or Office Address on the product page via links or images for self-promoting. This is against our seller policy.
Copyright and Intellectual Property: Following our Terms and Conditions, as a vendor/seller on Oz Robotics, you acknowledge that you have the full legal right to sell the physical, digital, or auctionable products that you are listing on Oz Robotics. Additionally, by uploading any product images to OzRobotics.com, you confirm that all photos are copyright-free or that you own the copyright to these images.
Dealing With Violations: If you believe you have observed a violation of this policy for the listed products, please email us at info@ozrobotics.com immediately so we can take action or pursue legal recourse. Your first step is to contact the responsible vendor or member via private message and request that they rectify the breach. If they do not cooperate, contact Oz Robotics at info@ozrobotics.com.
Copyright Law: Various laws apply to all products on Oz Robotics, including the Digital Millennium Copyright Act in the USA. These laws require a takedown notice to be filed with Oz Robotics, which will immediately remove the product(s) and the relevant content. To do this, you must hold the copyright to the product in question and be prepared to assert this in a court of law in the USA, adhering to applicable rules and regulations. Also, note that you may be liable for damages on either side of a dispute if any legal action ensues. The response to a takedown notice regarding products and related content varies by case. Still, we usually delete the product(s) links to the subject Content and contact the vendors, customers, or members on both sides of the notice. Occasionally, we suspend or ban such members without hesitation, especially repeat offenders.
Tariff: While not all products require import/customs taxes, some items may incur minimal duties or taxes, depending on the customer’s country of origin. Our customers pay the tariff. Oz Robotics is not responsible for any tariffs associated with shipments.
Shipment: Please ship our orders via UPS, USPS, DHL, or FEDEX because they are reliable, fast, and trackable. However, if you ship our orders via any carrier not listed above, we reserve the right to close your account and remove your products from our website without further notice.
Seller Refunds: For damaged products caused by the manufacturer, insufficient or limited software, or other issues associated with an order, the Supplier/Vendor is responsible for providing prepaid return shipping labels. The Customer and Oz Robotics are not responsible for return shipping labels, including any shipping fees to replace or cancel such orders for a refund. Therefore, please ensure you ship a working, brand-new product. Additionally, please consider purchasing insurance for the shipment or for other items, such as fragile goods, if necessary.
Upon a customer’s refund request due to a shipment delay, product malfunction, or technical error, our customer service team will ship the product to you directly. You are responsible for returning the product and providing a refund or exchange to the customer’s satisfaction within 14 business days. You must declare your product warranty on your product page or in the Return Policy box on the settings page of your vendor dashboard. If you have any questions or concerns, please get in touch with us at partners@ozrobotics.com before becoming a partner.
Rules: You may not post or sell any restricted or prohibited product by federal, state, or local law in any country or jurisdiction. Please be aware that statutes outside your jurisdiction may prohibit selling or posting such items or content. As the vendor, you are responsible for ensuring that you do not post any item prohibited by law in any jurisdiction.
Oz Robotics offers the latest technologies, including Hardware and Software.
- Physical Products will include tangible goods such as drones, robotics, 3D printers, and similar items.
- Downloadable Goods will cover all business, personal, and entertainment software, including SaaS, website themes, plugins, codes, and extensions.
- Auctionable Items will cover unique items such as domain names, websites, apps, and similar goods.
All the items on our website are supplied directly to buyers worldwide. We will always help our vendors (you) ensure that you and your buyers have a positive experience with Oz Robotics. Please learn more about your rights and the expectations placed on you as a vendor/seller/supplier.
This policy is part of our Terms of Conditions. By opening an Oz Robotics shop, you agree to this Seller Policy and our Terms and Conditions for Supplier and Vendor Partners.
What can be sold on Oz Robotics: Oz Robotics is a unique business specializing in technology products, including drones, robotics, software, apps, domains, and other cutting-edge innovations. Buyers come to Oz Robotics to purchase technological items they may not find elsewhere, or that are not easy to locate among the many other non-technological products. Everything listed for sale on Oz Robotics must be related to Information Technology. We do not sell bags, clothes, or shoes; instead, we focus on IT products. Its products are items that you make, the seller (entrepreneurs, startups, and established businesses), or are designed by you and made with the help of an approved outside manufacturer who complies with ethical manufacturing policies without cloning, stealing, or duplicating any design, and are suitable for other manufacturers, individuals, and firms.
What can’t be sold on Oz Robotics: Anything outside the Information Technologies category, even if it otherwise meets craft supply criteria, is prohibited, including items that violate our intellectual property policies and cannot be sold on Oz Robotics. Additionally, no other goods will be accepted on the Oz Robotics website, except for robots, drones, machinery, software, and hardware (received by our team). Oz Robotics reserves the right to remove any listings that violate our policies. Note that listing fees are non-refundable. Oz Robotics may also terminate or suspend your account for any of the abovementioned violations. You’ll still be responsible for paying any outstanding fees on your Oz Robotics bill. For more information, please visit our Fees and Payments Policy page.
Representing Yourself, Your Shop, and Your Products Honestly: One of Oz Robotics’ core values is ethical perfection and transparency. Transparency means representing your business, products, yourself, items (downloadable or virtual), and your company honestly and accurately.
By selling on Oz Robotics, you agree that you will
- You must enter the same retail price on Oz Robotics to ensure that both websites (your website and ours) display the exact retail prices for your products. Such a move will avoid unnecessary competition between both parties and prevent confusion among customers.
- You must enter the same shipping fees on Oz Robotics to ensure that both websites (yours and ours) showcase the exact shipping fees for your products. This will prevent unnecessary competition between the parties and avoid confusion among customers.
- Do not create duplicate shops on the Oz Robotics Website Shops.
- Should you complete it, provide transparent, accurate, and honest information on your Shop, Products, and Company Descriptions page.
- Honor your Identity, Products, and shop policies if you publish them on our website.
- Accurately represent your goods by listing photos, videos, product snapshots, descriptions, meta tags, and other relevant content.
- Respect the intellectual property of other products and manufacturers. If you believe someone has violated your intellectual property rights, you can report us for immediate action.
- Do not engage in fee avoidance and violence.
Conversations and Online Communications: You can use Oz Robotics Conversations (“Convos”) to communicate directly with your buyers or other Oz Robotics customers/members/writers without breaking any law. Conversations are an excellent way for buyers to ask you questions about an item or an order.
Conversations may not be used for the following activities
- Sending phishing, unsolicited advertising, or promotional emails, requests for donations, or spam in any form;
- Harassing or abusing another member, seller, customer/buyer, blog post writer, or staff;
- Contacting someone after they have explicitly asked you not to, or interfering with another member’s transaction or business.
Interference and Dispute: Interference and disputes occur when a seller/buyer/member intentionally interferes with another member’s shop/products/account to drive away their business or create an unnecessary dispute based on false accusations. Interference is strictly prohibited on Oz Robotics. Examples of interference include:
- Contact another member via Oz Robotics conversations to warn them away from a particular member, shop, item, etc.
- Posting in public areas to demonstrate or discuss a dispute with another member/seller/buyer with harmful intention(s)
- I am purchasing from a seller to leave a negative review and a harmful act.
Harassment and Bullying: Using Oz Robotics conversations to harass other buyers, sellers, staff, or members is strictly prohibited and will not be tolerated. Similarly, conversations and engagements may not support or glorify hatred toward or otherwise demean people based on race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. Please notify us immediately if you receive a threat, speech, or behavior that violates this policy.
Receiving / Sending Emails: You may obtain a vendor/buyer’s email address or other business or personal information when entering into a transaction with that vendor/buyer. This information may only be used for Oz Robotics-related communications or transactions facilitated by Oz Robotics. You may not use this information for unsolicited commercial messages or unauthorized transactions, regardless of whether for personal, business, or research purposes. Additionally, without the buyer’s explicit consent, you may not add any Oz Robotics member to your email or physical mailing list, store, or use any payment information in any unauthorized manner. For more info, please see Oz Robotics’ Privacy Policy.
Creating and uploading content, including text, images, videos, links, and more: As a seller/buyer/member/blog writer of Oz Robotics, you can create and upload various content, including followings and usernames, listings, text, images, videos, links, etc. However, to keep our website functional, safe, and respectful, you agree that you will not upload content that is:
- False, deceptive, or misleading content as listed above.
- Harassing, Abusive, defamatory, and threatening posts and other content
- Vulgar, obscene, or curse language
- In violation of someone else’s privacy or intellectual property rights, or any other form of violence, disrespect, and abusive communication, behavior, or conduct.
Vendor Account Termination: An account termination request may be initiated only by the company’s Founder or the CEO, not by staff, due to staff’s limitations within the company executive area. Data recovery will not be available if your account has been terminated upon request.
We’re continuously improving our website to ensure our supplier partners and consumers have a positive experience on Oz Robotics. We will add more features as we move forward. In addition, we’re always looking for your ideas and feedback on how to improve Oz Robotics’ Website.
