For some industrial products, such as heavy wheels and CNC machines, shipping costs are calculated based on product weight rather than quantity. To reduce shipping costs for orders with multiple items, please email us at sales@ozrobotics.com before placing your order. We show shipping rates on the product page under the SHIPPING tab. To view the shipping cost for your country, click ‘Add to Cart’ on the product page.

We ship directly from the country where the product is made, such as China, Italy, or Taiwan, helping you avoid or pay lower tariffs.
Fast Delivery! We ship via FedEx, UPS, DHL, and USPS because they are fast, reliable, and easily trackable. We process orders within 24 hours, and delivery may take 4-7 business days after that, depending on your location. We will email you the tracking number once your order is shipped.

Click the Order Tracking link in the email we sent you to view your tracking number, or call 1-800-ASK-USPS (1-800-275-8777).

Click the Order Tracking link in the email we sent with your tracking number, or call UPS at 1-800-742-5877.

Click the Order Tracking link in the email we sent you to view your tracking number, or call FedEx at 1-800-GoFedEx (1-800-463-3339). Or Pay here: https://www.fedex.com/en-us/shipping/international/duties-and-taxes.html.

Click https://www.delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=US or click on the Order Tracking link we emailed to you with your tracking number. Or call DHL at 1-800-225-5345 (toll-free) or +603 7964 2800 (overseas). Contact DHL: https://mydhl.express.dhl/us/en/help-and-support.html#/contact_us. For international customers: https://ondemand.dhl.com/

Why are we not adding tariffs to the product’s retail price? If all countries imposed the same tariff amount and used the same currency, we would have added that tariff to the product’s retail price. Our suppliers and we are not responsible for tariffs. Please shop accordingly.

Ships From: On this product page, check the Ships From: label to see which country the product ships from. We do not ship all products from the USA; some products ship from regions such as China, Taiwan, Canada, and Europe. Therefore, the tariff you pay depends on the country of origin, as not all countries charge the same rate. For example, suppose the US imposes a 30% tariff on goods imported from China; in contrast, other countries may impose a significantly lower tariff, or even none at all, on goods shipped from China into their countries.

Attention! We will email you the tracking number for you to track your parcel. The shipping company will contact you by phone, text, or email to arrange payment of the tariff. However, as the customer, you are responsible for responding to their calls, texts, or emails. You can also use the tracking number link we emailed you to contact the shipping company and pay any applicable tariffs, if you haven’t already.

Heads Up! We’re not responsible for parcels returned to us if you don’t pay the tariff or fail to follow up with the shipping company. As a result, if the shipping company returns the parcel to its country of origin, you will be responsible for reshipping costs and applicable tariffs. We will not accept any excuses for nonpayment of the tariff or for failing to follow up with the shipping company regarding the tariff, and we will not issue a refund.

RE: Tariffs, Duty Tax, Customs, Import Fees, etc.

Tariff: We ship directly from the country of origin, such as China, Italy, or Taiwan, helping you avoid or pay lower tariffs. Since we do not always ship products to you from the USA (except for products made in the USA or stocked), you will not be affected by the new tariffs imposed by the USA. Due to new tariff agreements, not all products are subject to tariffs, as tariffs vary by country and product. For example, customers in the USA will pay a tariff on products imported from China, based on the tariff rate agreed between the USA and China. If applicable, you, the customer, will pay the appropriate tariff in your country. The total amount of your order does not include a tariff, which you will pay before the delivery. We won’t issue a refund if you don’t pay the tariff.

Why are we not adding tariffs to the product’s retail price? If all countries imposed the same tariff amount and used the same currency, we would have added that tariff to the product’s retail price. Our suppliers and we are not responsible for tariffs. Please shop accordingly.

We process orders within 24 hours of purchase. Delivery takes 4-7 days, or sooner, depending on your location. You’ll receive an email with your tracking number as soon as we ship your order. If you haven’t received an email, check your spam folder. You can also Sign In to your account and click on Track My Order > Order Tracking to see details.

Please note: Processing your order for shipment will take 1 to 2 days after the purchase. Once shipped, delivery to your address will take 3 to 5 days or longer, depending on your location. Please email us at sales@ozrobotics.com or use the Contact Us form if you have any questions. Thank you.