Frequently Asked Questions for Suppliers

Frequently Asked Questions for Suppliers

Reset
Product image size

Product image size: Each product image must be at least 640px in height.

Copy link Copied!
How many images can I upload for each product?

You can add up to 6 images per product. 1 featured image, and up to 5 Gallery Images.
Required product image size: Each product image must be at least 640px in height

Copy link Copied!
Vendor Avatar Logo Size
  • Vendor Store Banner Size: Width: 1920px, Height: 400px, Format: .jpg or .png
  • Vendor Store Logo Size: Minimum Width: 400px, Height: 400, Format: .jpg or .png
  • Vendor Avatar Logo Size: Minimum Width: 400px, Height: 400px, Format: .jpg or .png: from https://ozrobotics.com/my-account/
Copy link Copied!
Vendor Store Banner Size
  • Vendor Store Banner Size: Width: 1920px, Height: 400px, Format: .jpg or .png: from your Vendor Dashboard > Settings > Branding
  • Vendor Store Logo Size: Minimum Width: 400px, Height: 400, Format: .jpg or .png
  • Vendor Avatar Logo Size: Minimum Width: 400px, Height: 400px, Format: .jpg or .png
Copy link Copied!
Vendor Store Logo Size
  • Vendor Store Banner Size: Width: 1920px, Height: 400px, Format: .jpg or .png
  • Vendor Store Logo Size: Minimum Width: 400px, Height: 400, Format: .jpg or .png: from your Vendor Dashboard > Settings > Branding
  • Vendor Avatar Logo Size: Minimum Width: 400px, Height: 400px, Format: .jpg or .png
Copy link Copied!
How to Add Videos to a Product

You can upload your videos directly to the product page as is, unless they are too large. In that case, upload them to your YouTube account first, then copy the video link from YouTube and paste it into Oz Robotics as follows: On the product page, click the Product Description box and select the location where you want your video to appear. Then, click the Add Media button.

From the opening page, click on the “Insert from URL” link below.

Copy the YouTube video link and paste it into the URL box below. Then click the “Insert into Post” link in the bottom-right corner.

Now, click the link in the bottom-right corner as follows.

Copy link Copied!
Instructions for Vendors on how to add their product and shipping

Please add your Products and Shipping Fees based on these instructions: https://ozrobotics.com/instructions/

Copy link Copied!
How to change My Account avatar logo

1. Sign in to My Account
2. Click on the Avatar image and upload your avatar in the opening box. Minimum Width: 400px, Height: 400, Format: .jpg or .png

Copy link Copied!
Self-Promoting

Please DO NOT add your Website UR/link, Email Address, Phone Number, QR Code, Barcode, or Office Address on the product page via links or images for self-promoting. This is against our vendor policy.

Copy link Copied!
Is there a setup fee for Vendors?

No. There are no setup fees on any of our partnership plans.

Copy link Copied!

If you can’t find the answer you’re looking for, please reach out to us via our Contact Us form or email us at partners@ozrobotics.com

Tips for Vendors

  • Check your SPAM folder to ensure you accept emails from Oz Robotics

  • The faster you respond to our emails, the sooner we can process orders to increase your sales.

  • Add all your products to increase your chance of more sales.

  • Check if your product is marked Out of Stock.

  • Add your Products and Shipping Fees per our instructions to sell faster.

  • If you don’t add your products within 7 days of your vendor account being approved, we reserve the right to terminate your account without notice to prevent spam.

Thank you for your trust.