Order Cancellation Policy


Order Cancellation Policy

After your purchase, you have 5 hours to request an order cancellation. After 5 hours, your item(s) have either already been shipped, prepared to ship, or are currently being custom-made. It means we will not be able to process your cancellation request after 5 hours have passed. You signify that you agree to be bound by our Order Cancellation Policy and  Refund and Replacement Policy by placing your order. If you decide you still do not want to keep your item(s) when they arrive, please view our Refund and Replacement Policy.

Suppose you cancel the purchase after 5 hours or return a product after the shipment for any reason other than a defect; in that case, we charge 50% of your item cost as a restocking and administration fee after our team reviews the item. This fee includes shipping returning labels, additional hours of work, preparing the product for restocking, etc. all these require additional work by our staff.

Canceling items in this order may cause you to lose promotional offers on unshipped items in this or other orders. Additionally, if discounted items have already shipped, you may not be able to cancel some of the items in this order. Thank you for understanding and doing business with Oz Robotics. Don’t hesitate to contact us if you have any questions or concerns before buying, or email us at support@ozrobotics.com.

Thank you for doing business with Oz Robotics


Policies for Customers