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Order Cancellation Policy
Please check your SPAM folder and make sure you accept emails from OzRobotics.com to receive your tracking number. Once your order is processed, we’ll email additional details. Remember, if you bought multiple items, they might ship separately.
5 HOURS: Mistakes happen when ordering, so you have 5 hours to request an order cancellation, but we cannot refund the PayPal or Stripe Processing Fees because they do not refund us. Unfortunately, after 5 hours, your item(s) have either been shipped, prepared to ship, or are currently custom-made. Therefore, we will not process your cancellation request after this period has passed.
AFTER 5 HOURS: If you want to cancel your order after 5 Hours, we will deduct 30% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.
AFTER RECEIVING YOUR ORDER: If you decide not to keep your item(s) after they arrive, please see our Refund Policy.
Asking for a Refund After Shipment: If you want to return a product after the shipment for any reason other than a manufacturing defect, we charge 70% of your item cost as a restocking and administration fee after our team reviews the item. This fee includes PayPal/Stripe service fees, shipping returning labels, additional hours of work, preparing the product for restocking, etc. All these require further work by our staff.
Note: Canceling an order may cause you to lose promotional offers on unshipped items. Additionally, if discounted items have already shipped, you may be unable to cancel some items in this order. Don’t hesitate to contact us with questions or concerns before buying, or email us at support@ozrobotics.com. Thank you for doing business with Oz Robotics.
