Order Cancellation Policy

Order Cancellation Policy

By placing your order, you agree to Oz Robotics order cancellation policy.

As soon as you place an order we start to prepare your purchased item(s) for shipment. After a successful checkout, you have 120 minutes (2 hours) to request an order cancellation. After 120 minutes (2 hours) your item(s) have either already been shipped, are being prepared to ship, or are currently being custom-made. Unfortunately, this means we will not be able to process your cancellation request after 120 minutes (2 hours) once it is purchased. We apologize for the inconvenience. If you decide you still don’t want to keep your items when they arrive, you can view our Return and Refund Policy.

Please note that if you are cancelling the purchase after the 120 minutes (2 hours), or returning a product after the shipment for any reason other than a defect, we charge a 70% of the total of your item cost as a restocking and administration fee which also includes shipping returning labels, additional hours of work, and prepare the product for restocking etc. all these requires additional work by our staff.

Cancelling items in this order may cause you to lose promotional offers on unshipped items in this and/or other orders. Additionally, if discounted items have already shipped, you may not be able to cancel some of the items in this order. Thank you for understanding, and doing business with Oz Robotics.

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