Gyropad is committed to 100% customer satisfaction, and we are confident of the product we made to last, if they don’t, we want to know about it. Our guarantee is a hand shake – a promise that we’ll be fair to each other. If you are unsatisfied for any reason, you may return your purchase within 30 days of the purchase with ORIGINAL PACKAGING. No question asked! No restocking fee! Email us at firstname.lastname@example.org or call us at 909.545.8989 with your order number to receive your return authorization. If item is defective or damaged in shipping, we will issue a pre-paid shipping label. In all other cases, buyer is responsible for return shipping. We do not accept any returns after 30 days of the purchase. If you believe your package was damaged in shipping, we require that you contact us within 3 days of delivery and we will work with you to quickly resolve the issue. To cancel an order, please contact Gyropad as soon as possible. If your order has not yet shipped, we will immediately refund your payment. If your order has shipping, we will refund your payment as soon as we have received the item(s) back from you and you will be responsible for any expenses occurred caused by the cancellation. Due to the nature and high value of the products Gyropad is offering, we usually do not offer refund after 30 days of the purchase. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons: non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 14 days from the order placing date. Otherwise the product will be considered received; major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; product not-as-described: such issues should be reported to our Technical Support Department within 14 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored. If you have any technical or mechanical issues with the product you purchase from us, please email us at email@example.com along with the filled RMA form to obtain a RMA number before returning the item to us. You can find the RMA form in the support page from our site. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.