RE: Tariffs, Duty Tax, Customs, Import Fees, etc.

Tariff: We ship directly from the country of origin, such as China, Italy, or Taiwan, helping you avoid or pay lower tariffs. Since we do not always ship products to you from the USA (except for products made in the USA or stocked), you will not be affected by the new tariffs imposed by the USA. Due to new tariff agreements, not all products are subject to tariffs, as tariffs vary by country and product. For example, customers in the USA will pay a tariff on products imported from China, based on the tariff rate agreed between the USA and China. If applicable, you, the customer, will pay the appropriate tariff in your country. The total amount of your order does not include a tariff, which you will pay before the delivery. We won’t issue a refund if you don’t pay the tariff. Our prices are in US dollars.

Why are we not adding tariffs to the product’s retail price? If all countries imposed the same tariff amount and used the same currency, we would have added that tariff to the product’s retail price. Our suppliers and we are not responsible for tariffs. Please shop accordingly.

We process orders within 24 hours of purchase. Delivery takes 4-7 days, or sooner, depending on your location. You’ll receive an email with your tracking number as soon as we ship your order. If you haven’t received an email, check your spam folder. You can also Sign In to your account and click on Track My Order > Order Tracking to see details.

Please note: Processing your order for shipment will take 1 to 2 days after the purchase. Once shipped, delivery to your address will take 3 to 5 days or longer, depending on your location. Please email us at sales@ozrobotics.com or use the Contact Us form if you have any questions. Thank you.

We charge sales tax only in accordance with the US Nexus Tax Law. Nexus, also called “sufficient physical presence,” is a legal term referring to the requirement that companies doing business in a state collect and pay tax on sales made in that state. For example, if you sell goods or services in Los Angeles, you must file and pay California state taxes.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at sales@ozrobotics.com.

5 HOURS: Mistakes happen when ordering, so you have 5 hours to request a refund for any reason, including if you don’t want to pay the tariff. However, Stripe will not refund you their processing fee if you cancel your order.

ALL SALES ARE FINAL: After 5 hours, we cannot cancel your order or issue a refund because order cancellations require reverse tariff payments and multiple shipping fees, which are very costly and time-consuming. For technical issues, we will be happy to assist you in resolving problems and provide a replacement if you can prove that the product has a manufacturing defect.

Exchange Policy: We want you to be happy with your new purchase. However, once you have used the product, we cannot issue a refund. However, we will offer an exchange for a product with irreversible manufacturing defects or technical issues. If you purchased the wrong product, then you, as the customer, will be responsible for the re-shipping fees and tariffs. If the product you purchased is defective, email us at support@ozrobotics.com with photos or a video of the faulty parts so we can evaluate the issue before arranging a replacement.

5 HOURS: Mistakes happen when ordering, so you have 5 hours to request a refund for any reason, including if you don’t want to pay the tariff. However, Stripe will not refund you their processing fee if you cancel your order.

ALL SALES ARE FINAL: After 5 hours, we cannot cancel your order or issue a refund because order cancellations require reverse tariff payments and multiple shipping fees, which are very costly and time-consuming. For technical issues, we will be happy to assist you in resolving problems and provide a replacement if you can prove that the product has a manufacturing defect.

Exchange Policy: We want you to be happy with your new purchase. However, once you have used the product, we cannot issue a refund. However, we will offer an exchange for a product with irreversible manufacturing defects or technical issues. If you purchased the wrong product, then you, as the customer, will be responsible for the re-shipping fees and tariffs. If the product you purchased is defective, email us at support@ozrobotics.com with photos or a video of the faulty parts so we can evaluate the issue before arranging a replacement.

OzRobotics.com accepts payment via Visa, MasterCard, American Express, and Discover. In addition, we use PayPal Merchant Services for all sales.

Please note that specific orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To minimize unauthorized card use, please ensure your credit card company has all your current information on file, including any alternate or authorized shipping addresses.

Due to the technical nature of our products, Oz Robotics accepts returns only for manufacturing defects. We also adhere to our suppliers’ and manufacturers’ standards. Please check our Refund and Replacement Policy and Order Cancellation Policy.

5 Hours: Mistakes happen when ordering, so you have 5 hours to request a refund for any reason, including if you don’t want to pay the tariff. However, Stripe will not refund you their processing fee if you cancel your order.

All Sales Are Final: After 5 hours, we cannot cancel your order or issue a refund because order cancellations require reverse tariff payments and multiple shipping fees, which are very costly and time-consuming. For technical issues, we will be happy to assist you in resolving problems and provide a replacement if you can prove that the product has a manufacturing defect.

Exchange Policy: We want you to be happy with your new purchase. However, once you have used the product, we cannot issue a refund. However, we will offer an exchange for a product with irreversible manufacturing defects or technical issues. If you purchased the wrong product, then you, as the customer, will be responsible for the re-shipping fees and tariffs. If the product you purchased is defective, email us at support@ozrobotics.com with photos or a video of the faulty parts so we can evaluate the issue before arranging a replacement.

Yes, you can resell products listed in Oz Robotics. If you are interested in becoming an affiliate, please visit https://ozrobotics.com/affiliates/ to sign up.

5 HOURS: Mistakes happen when ordering, so you have 5 hours to request a refund for any reason, including if you don’t want to pay the tariff. However, Stripe will not refund you their processing fee if you cancel your order.

ALL SALES ARE FINAL: After 5 hours, we cannot cancel your order or issue a refund because order cancellations require reverse tariff payments and multiple shipping fees, which are very costly and time-consuming. For technical issues, we will be happy to assist you in resolving problems and provide a replacement if you can prove that the product has a manufacturing defect.

Please note that not for all but for some products, the shipping cost is calculated based on the product weight, not the number of items in the order. To benefit from lower shipping costs for orders with multiple items, please contact us at sales@ozrobotics.com.