FAQs for Customers

FAQs for Customers

How custom manufacturing project works

After the project submission, we will study your request and contact you for further details and pricing. Once you approve, we will then begin working on your project.

If I still need your help, how do I contact you?

Yes, please get in touch with us for any questions or concerns.

How can I cancel my order?

You can cancel your order at any time before shipment. If you wish to cancel your order, please contact us.

Is Oz Robotics website mobile responsive?

Our website is fully responsive and compatible with all mobile, tablet, and desktop PC and devices.

How often are new products listed on Oz Robotics?

New products can be added at any time of the day, including weekends and holidays.

Shipping costs for orders with multiple items

Please note that not for all but for some products, the shipping cost is calculated based on the product weight, not the number of items in the order. To benefit from lower shipping costs for orders with multiple items, please contact us at sales@ozrobotics.com.

Can I purchase products directly from Oz Robotics?

Yes, Oz Robotics is a fully secured eCommerce site.

Thank you for doing business with Oz Robotics