Frequently Asked Questions for Customers

Frequently Asked Questions for Customers

Questions Concerning Buying Products on Oz Robotics

Import Tax, Duty Tax, or Customs Fee for Customers

Import Tax, Duty Tax, or Customs Fee for Customers

While not all products require import/customs tax, but some items may require a minimal duty/import tax if applicable in your country. The total amount for your order does not include any duty fees. The buyer must pay all import duties. Oz Robotics is not responsible for import fees, duties, or customs clearance for any shipment. Please check the “Supplier Policies” section to see the manufacturer or supplier for that product on each product page.

How do you handle sales tax?

We know this can be confusing and want more clarity around how we handle this issue. We only charge sales tax based on the US Nexus Tax Law. Nexus, also called “sufficient physical presence,” is a legal term that refers to the requirement for companies doing business in a state to collect and pay tax on sales in that state. For example, if you sell goods or services in Los Angeles, you must file and pay California state taxes.

What is your Exchange Policy?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at

What is your Returns Policy?

Due to the technical nature of our products, Oz Robotics accepts returns on a minimal basis, for example, if there is a manufacturing defect. We also abide by the Return policies of our suppliers because we do not manufacture the products. Please check our suppliers’ Return Policies under the “Shipping” tab on each listed product page.

Our policy lasts 14 days upon delivery. If 14 days after receiving the product have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange unless the product supplier offers you differently. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please DO NOT ship the product to Oz Robotics, but ship to the supplier. We do not offer Partial Refunds, only Full Refunds for new/unused products.

Who can start a custom manufacturing project?

Whether you are a Student, Company, Enthusiast, or Hobbyist, you don’t have to be an “engineer” to start an engineering or manufacturing project with us.

What types of payments do you accept? accepts payment via Visa, MasterCard, American Express, and Discovery. We use the PayPal Merchant Service for all of our sales.

Please note that certain orders are subject to a 24-hour verification period to protect all parties from unauthorized credit card use. To assist in minimizing unauthorized card usage, please ensure that your credit card company has all of your current information on file, including any alternate or authorized shipping addresses.

Product Return

Oz Robotics wants you to be happy with your new purchase. However, we abide by the exchange policy of our suppliers because we do not manufacture these products; our suppliers do. Please read more here:

I am a Customer, can I apply to become an Affiliate?

Yes, you can resell products listed in Oz Robotics. If you are interested in becoming an affiliate, please visit to sign up.

How custom manufacturing project works

After the project submission, we will study your request and contact you for further details and pricing. Once you approved, we will then begin working on your project.

If I still need your help, how do I contact you?

Yes, please contact us at any time for any questions or concerns.