Product images by Sellers (Suppliers/Vendors): Your product(s) must not contain marketing materials such as website URL, email address, or phone number (s). Fake reviews are not allowed and will result in account termination without consent.
You upload any product images or products-related software, documentation, reference materials, and CAD design(s).STEP file(s) and other drawing files, manuals, and tutorials to OzRobotics.com; you confirm that all images and those materials are copyright-free or that you own the copyright to all these images and materials.
Copyright and Intellectual Property
Following our Terms and Conditions, as a vendor/seller on Oz Robotics, you ascertain that you have the full legal right to sell the physical, digital, or auctionable products that you are listing on Oz Robotics. Additionally, by uploading any product images to OzRobotics.com, you confirm that all images are copyright-free or that you own the copyright to these images.
Dealing With Violations
If you believe you have noticed a violation of this policy for listed products, please email us at email@example.com immediately to take action or legal follow-up. Your first action is to contact the responsible vendor or member by private message and request that they remedy the breach. If they do not cooperate, contact Oz Robotics at the email address – firstname.lastname@example.org.
Various laws apply to all products on Oz Robotics, including the Digital Millennium Copyright Act in the USA. These laws provide a takedown notice to be filed with Oz Robotics, immediately removing the product(s) and the relevant content. To do this, you must hold the copyright to the product in question and be prepared to state this in a court of law in the USA, abiding by rules and regulations. Also, note that on either side of a dispute, you may be liable for damages if any legal action ensues.
The response to a takedown notice of products and related content varies from case to case. Still, usually, we will disable the links of the product(s) to the subject content and contact the vendors, customers, or members on both sides of the notice. Occasionally, we will suspend or ban such members without hesitation, especially repeat offenders. If you have a severe issue, please get in touch with us at email@example.com. Thank you.
Product Title: Your Product Name/Title should not exceed 70 characters and be in lower cases, starting with a capital letter.
IMPORT TAX/CUSTOM FEE: While not all products require import/customs tax, some items may require a minimal duty/import tax if applicable to the customer’s country. Oz Robotics is not responsible for import fees, duties, or customs clearance for any shipment. Please clearly mention this within your policy section from your Dashboard under the Settings page.
Please ship our orders via UPS, USPS, DHL, or FEDEX because they are reliable, fast, and easily trackable. However, suppose you ever ship our orders with E-Packet or any similar shipping company other than what we listed above. In that case, we will close your account and remove your products from our website without consent.
For damaged products caused by the manufacturer and other issues associated with an order, the Supplier/Vendor is responsible for providing the pre-paid return shipping labels. The Customer and Oz Robotics are not responsible for returning shipping labels, including any shipping fees to replace or cancel such orders for a refund. Therefore, please make sure that you ship a working brand new product. In addition, please buy insurance for the shipment or other cases, such as fragile items, if necessary and applicable.
We have a ZERO Tolerance Policy regarding customer support because, as Oz Robotics, we provide the first-class support that we are known for. As our Vendor Partner / Supplier / Manufacturer / Brand Owner, YOU MUST accept Replacements, Cancellations, Returns, Refunds, and Adjustments by offering a Prepaid Shipping Return Label for the broken product that the customer wants to return for a full refund or replacement. Please DO UNDERSTAND that electronics do stop working unexpectedly, or components break due to manufacturing errors and other engineering reasons, and therefore you MUST offer refunds or replacement due to manufacturing faults, unknown electrical errors in the product itself, or accidental damages during the shipment; which is not customer’s fault following our Seller Policy. Please have shipping insurance if your products are fragile for shipping.
Upon a refund request by a customer for the reasons above, such as a delay in shipment, product malfunction, and any default technical error, the product will be shipped to you directly from our customer. You are responsible for returning the product and providing a refund or exchange to the customers’ satisfaction within 14 business days. You must declare your product warranty on your product page or your setting page under your vendor dashboard in the Return Policy box. If you have any questions or concerns, please get in touch with us at firstname.lastname@example.org before you become a partner. We are not after quantity; we focus on quality partners and products for good partnership and sales, product marketing, and happy customers. We do not allow random partnerships; every technology company must go through our Partnership Process: https://ozrobotics.com/process/ to be accepted. We reject many applications.
You may not post or sell any restricted or prohibited product by federal, state, or local law in any country or jurisdiction. Please be aware that selling or posting such items or content may be prohibited because of laws outside your jurisdiction. You, as the vendor, are responsible for ensuring that you are not posting an item prohibited by law in any jurisdiction.
Oz Robotics offers the newest and latest technologies, including Hardware, Software, 3D Prints, IT Services, Subscription-Based Apps, Themes, Templates, Plugins, Images, Audio, Video, Websites, and Domain Names.
- Physical Products will cover tangible products such as drones, robotics, 3D printers, and similar goods.
- Downloadable Goods will cover all software for business, personal, and entertainment use, including SaaS, website themes, plugins, codes, and extensions.
- Auctionable Items will cover unique items such as domain names, websites, apps, and similar goods.
All the items on our website supply directly to buyers around the world. We will always help our vendors (you) ensure that you and your buyers have a positive experience with Oz Robotics. Please read on to learn more about your rights and what is expected of you as a vendor/seller/supplier.
This policy is a part of our Terms of Conditions. You agree to this Seller Policy and our Terms and Conditions for Supplier and Vendor Partners by opening an Oz Robotics shop.
What Can be Sold on Oz Robotics
Oz Robotics is a unique business, and a world focused on technological goods, including drones, robotics, incredible inventions, software, apps, domains, the newest products, and innovations. Buyers come to Oz Robotics to purchase technological items that they might not find anywhere else or are hard to find among many other non-technological products. Everything listed for sale on Oz Robotics must be within Information Technology. We do not sell bags, clothes, or shoes but focus on IT products.
Its products are items that you make, the seller (entrepreneurs, startups, and established businesses), or are designed by you and made with the help of an approved outside manufacturer who complies with ethical manufacturing policies without cloning, stealing, or duplicating any design and suitable by other manufactures, individuals and firms.
What Can’t be Sold on Oz Robotics
Anything that is not within the Information Technologies, though they otherwise meet craft supply criteria, prohibited items, services, and items that violate our intellectual property policies, cannot be sold on Oz Robotics. Additionally, no other goods will be accepted on the Oz Robotics website besides robots, drones, machinery goods, software, and hardware (accepted by our team).
Remember that members may flag listings violating our Oz Robotics review policies.
Oz Robotics may remove any listings that violate our policies. Note that listing fees are non-refundable. Oz Robotics may also terminate or suspend your account for any abovementioned violations. You’ll still be on the hook to pay any outstanding fees on your Oz Robotics bill. You can find more information on our Fees and Payments Policy page.
Representing Yourself, Your Shop, and Your Products Honestly
One of Oz Robotics’ core values is perfection in ethics and transparency. Transparency means that you honestly and accurately represent your business, products, yourself, items (downloadable or virtual), and your company.
By selling on Oz Robotics, you agree that you will:
- You must enter the same retail price on Oz Robotics to ensure both websites (your website and ours) will showcase the exact retail fees for your products. Such will avoid unnecessary competition between both parties and prevent confusion among customers.
- You must enter the same shipping fees on Oz Robotics to ensure both websites (your website and ours) will showcase the exact shipping fees for your products. Such will avoid unnecessary competition between both parties and prevent confusion among customers.
- Not create duplicate shops on Oz Robotics Website Shops.
- Provide transparent, accurate, and honest information on your Shop, Products, and Company Descriptions page, should you complete it.
- Honor your Identity, Products, and Shop Policies should you publish them on our website.
- Accurately represent your goods by listing photos, videos, product snapshots, descriptions, meta tags, and other relevant content.
- Respect the intellectual property of other products and manufacturers. If you feel someone has violated your intellectual property rights, you can report it to email@example.com for immediate action.
- Do not engage in fee avoidance and violence.
Conversations and Online Communications
You can use Oz Robotics Conversations (“Convos”) to communicate directly with your buyers or other Oz Robotics customers/members/writers without breaking any law. Conversations are a great way for buyers to ask you questions about an item or an order.
Conversations may not be used for the following activities
- Sending phishing, unsolicited advertising or promotion emails, requests for donations, or spam in any form;
- Harassing or abusing another member, seller, customer/buyer, blog post writer, or staff;
- Contacting someone after they have explicitly asked you not to; or Interfering with a transaction or the business of another member, seller, and buyer.
Interference and Dispute
Interference and dispute occur when a seller/buyer/member purposely and intentionally interferes with another member’s shop/products/account to drive away their business or create an unnecessary dispute based on false accusations. Interference is strictly prohibited on Oz Robotics. Examples of interference include:
- Contact another member via Oz Robotics conversations to warn them away from a particular member, shop, item, etc.
- Posting in public areas to demonstrate or discuss a dispute with another member/seller/buyer with harmful intention(s)
- I am purchasing from a seller to leave a negative review and a harmful act.
Harassment and Bullying
Any use of Oz Robotics conversations to harass other buyers, sellers, staff, and members, in general, is strictly prohibited and not welcomed with zero tolerance. Similarly, conversations and engagements may not support or glorify hatred toward or otherwise demean people based on race, ethnicity, religion, gender, gender identity, disability, or sexual orientation. Please let us know immediately if you receive a threat, speech, or behavior violating this policy.
Receiving / Sending Emails
Creating and Uploading Content (text, image(s), video(s), link(s), etc.)
As a seller/buyer/member/blog writer of Oz Robotics’, you have the opportunity to create and upload a variety of content, including followings as well as usernames, listings, text, image(s), video(s), link(s), etc. However, to keep our website(s) functional, safe, and respectful, you agree that you will not upload content that is followed:
- False, deceptive, or misleading content as listed above.
- Harassing, Abusive, defamatory, and threatening posts and other content
- Vulgar or obscene or curse language
- In violation of someone else’s privacy or intellectual property rights; or any other form of violence, disrespect, and abusive communication, behavior, or conduct.
We’re constantly improving our website to ensure that you (sellers) and your buyers (consumers) have a positive experience on Oz Robotics; therefore, we will add more as we move forward. In addition, we’re always looking to hear your ideas and feedback to improve Oz Robotics’ website.