ChatIO is a Multichannel live chat tool combined with chat platform
Adding chat.io to your website gives customers the chance to talk to you directly from your website and address any questions they may have instantly. From answering support queries to onboarding new customers, it can be used to facilitate every aspect of running a business.
As a multichannel customer support app that works everywhere, you can use chat.io to chat live with prospects regardless of the channel they are using – website, email, SMS or social media platforms. By offering multichannel customer communication, you can make your clients’ lives easier which results in building trusting relationships with them.
Chat.io allows you access to real-time information about visitors while they are still browsing your website. This includes such details as customer email address, number of pages they’ve viewed, time spent on them and more. Using this information, you can personalize each chat session and provide more information about products and services.
In addition to providing immediate customer support, with chatio, it is possible to offer a 24/7 customer support service. It serves as an easy-to-use live chat tool during the day and after office hours enables communication with clients by storing their messages. Each chat transcript is saved without an expiration date which makes it easy to search for any information when needed. Other features include chat ratings, chat tagging, surveys, automatic and manual chat routing, and more.