ThirdEye Gen's X1 Smart Glasses come with a warranty document outlining the return policies. ------------ If you are unsatisfied with your Product purchase from ThirdEye you have 30 days from the date of purchase to request a full refund. You may return any Product (as defined below) purchased on www.thirdeyegen.com in accordance with the terms below. To qualify for a refund, all the following conditions must be met: • A return authorization number must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, please contact support@thirdeyegen.com. • You must return the Product to ThirdEye to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return. • The return authorization number must be included along with your returned product. As may be required by applicable law, ThirdEye may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and ThirdEye will not be responsible for any such loss. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by ThirdEye. Additional terms and conditions: • Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or value added tax) are not refundable. • You are responsible for and must prepay all shipping charges and you assume the risk of loss or damage to the returned Product(s) while in transit back to ThirdEye. • If you return Product to ThirdEye (a) without a return authorization number from ThirdEye or (b) without all parts and accessories originally included with your purchase, ThirdEye retains the right to refuse acceptance of such return. • ThirdEye products are subject to the Terms of Use, as detailed by ThirdEye on www.thirdeyegen.com. See those terms for more details. WARRANTY ThirdEye warrants to the original purchaser that your ThirdEye-branded device and ThirdEye-branded device accessories shall be free from defects in materials and workmanship under normal use as detailed in the Terms of Use for a period of one (1) year from the date of purchase, the "Limited Product Warranty Period". Remedies If such a defect arises and a return authorization request is received within the applicable Limited Product Warranty Period, ThirdEye will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Product Warranty is valid only in the jurisdictions where the Products are sold by ThirdEye itself or through its authorized reseller or agent. To obtain additional warranty service, please contact support@thirdeyegen.com. Exclusions and Limitations ThirdEye does not warrant that the operation of the Product will be uninterrupted or error-free. This Limited Product Warranty does not cover software embedded in any Product and related services provided by ThirdEye. See the ThirdEye Terms of Use on www.thirdeyegen.com for details of your rights with respect to use of the software and related services. This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for ThirdEye that can be identified by an authorized “ThirdEye” trademark, trade name, or logo affixed to it. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) ThirdEye products and services other than the Products, (b) non-ThirdEye products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or ThirdEye reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. This Limited Product Warranty does not apply to products with the “Made for ThirdEye” or “Works with ThirdEye” logos or non-authorized accessories. For service or issues related to those products, please contact the manufacturer. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by ThirdEye, nor does it apply to any cosmetic damage such as scratches and dents. In addition, this Limited Product Warranty does not apply to damage or defects caused by (a) use with non-ThirdEye products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake or other external causes; (c) normal wear and tear or aging of the Product such as discoloration; or (d) operating the Product (i) outside the permitted or intended uses described by ThirdEye in its Quick Start Guide and ThirdEye Terms of Use (ii) not in accordance with instructions provided by ThirdEye, or (iii) with improper voltage or power supply. No ThirdEye reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Limited Product Warranty. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.