Duty Tax, Customs, Import Fees and Tariffs


Duty Tax, Customs, Import Fees and Tariffs

While not all products require a duty fee, and most countries do not charge this minimal duty tax, but few may charge a tiny fee for certain machinery or particular products if applicable in your country. Therefore the total amount for your order does not include any duty fees, import taxes, or custom fees if applicable in your country. The buyer must pay all import duties. Please contact us at sales@ozrobotics.com or fill out the Contact Us form if you have any questions.

Failure to Pay International Duties and Taxes: All duty taxes and import fees incurred after your shipment leaves our vendor/supplier’s factory/store is the responsibility of the customer/buyer. If your package is returned to our supplier’s address due to failure to pay customs duties or import fees, we will not be able to refund you. Please be aware of a small import tax fee. The total amount for your order does not include any duty fees, import taxes, or customs fees if applicable in your country. The buyer must pay all import duties. Please get in touch with us at sales@ozrobotics.com if you have any questions. Thank you.

Shipping and Handling Charges: Shipping and handling charges are nonrefundable. We are not responsible for shipping charges on merchandise being returned to us for warranty replacement or refund.

Shipping Issues: If any order arrives damaged or harmed due to shipping/couriers fault, immediately take photos of the damaged box and contact the courier. Keep all shipping boxes and email Oz Robotics ASAP at support@ozrobotics.com.

Sales Tax: Sales tax is charged on all orders shipped to New York. The current sales tax rate at our Boulder location is 8.875%.
Due to the Nexus Tax Law here in the United States, we do not charge sales tax from customers in other states.

If you live in New York and have tax-exempt status, please first purchase the product, then email a copy of your exemption certificate to info@ozrobotics.com. We will apply the exemption to your account and reply to your email to let you know. At that point, you will be able to place your order as normal, and tax won’t be added at checkout.


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