WITHIN 5 HOURS: Mistakes happen when ordering, so you have 5 hours to request an order cancellation, but we cannot refund the PayPal or Stripe Processing fee because they do not refund us.

AFTER 5 HOURS: Your order has either been shipped, prepared to ship, or custom-made. If you still want to cancel your order after 5 Hours, we will deduct 30% of the total for restocking + PayPal or Stripe processing fees and the Return Shipping cost for unopened packages.

AFTER RECEIVING YOUR ORDER: If you decide not to keep your order after it arrives, we will deduct 80% of the total + the shipping fee if we find it refundable after a review. Please see our Refund and Replacement Policy

EXCHANGE POLICY: Oz Robotics wants you to be happy with your new purchase. However, we abide by the policy of our manufacturer partners because we do not manufacture these products; they do. Once you use the product, we cannot issue a refund. But we will offer an exchange for a wrongly purchased product with irreversible defects or technical problems. The customer will pay the shipping fee for a wrongly purchased product or similar issues. If the product you purchased is defective, email us at support@ozrobotics.com with photos or a video of the defective parts so we can evaluate it before you send it. More on Replacement Policy.

REFUND POLICY: Oz Robotics accepts refunds on a minimal basis unless there is a manufacturing defect. For electronic items, returns are only accepted on devices with serious and irreversible problems; meanwhile, the customer must apply for the returns within seven days of delivery. Before a refund acceptance, please include images or a video and any other proof of the defect. For more info please visit Refund Policy.

Once we agreed on a return, you can ship your defective item to the provided address, which you should receive from us first. Please ship the order in its original packaging with all the accessories and additional parts. If the Required Parts are not sent back, they will be billed for or expected to be shipped later. We will check the product for testing once all items have arrived. In your package, include a signed letter stating the reason for the product return, the original receipt, proof of defect, images, a video, etc. It will help us to speed up the process for you.

When returning the item, the customer is responsible for the shipping cost. However, we will assess the product, and if it is determined that there is a manufacturing defect and the product is not fixable, we will refund the shipping cost, repair, replace, or refund the full amount to the customer.

Do not return your product to our New York office. For any exchange or refunds, email us first at support@ozrobotics.com for us to provide you with the steps that need to be followed. Any product you return must be in the same condition you received and returned in the original packaging without being used. Please keep the original receipt.