FAQs for Suppliers

FAQs for Suppliers

How do I add Product Manuals for my listed products?

Please upload your Product Documentation, Reference Materials, Manuals, and Tutorials by checking the “Downloadable” link within the product page, then upload your files by clicking the Add File button for customers to download upon purchasing your product.

How custom manufacturing project works

After the project submission, we will study your request and contact you for further details and pricing. Once you approve, we will then begin working on your project.

Do you offer financing option to purchase?

Enjoy No Payments and No Interest if paid in full six months on purchases of $99 or more when you checkout with PayPal Credit. During the checkout on our website, you will be forwarded to the PayPal page to apply for PayPal Credit.

More info on https://www.paypal.com/webapps/mpp/paypal-credit

Can I show my website on my product page?

No, please DO NOT use product images, logos, banners, and other materials that have your website URL and Phone Number in/on them. Your account will be terminated without consent because it is considered spam, and such activity is against our partnership policy.

Can I advertise with Oz Robotics?

Yes, we can drive traffic to your Website, Business, and Products to Increase your Exposure and Sales.

Connect your brand to Oz Robotics’ audience and customers wherever they visit, share, and purchase online. We can help you create a solution that best fits your business model and marketing needs. Advertise to Oz Robotics’ visitors, partners, members, and current customers across screens, and direct them to your website.

Can we have multiple users on a single seller account?

This is under process. For multiple staff to access Vendor Dashboard, you can share the same username and password to log in.

Where do you input the email you want to use to be notified when an order occurs?

If you want to ensure that multiple team members are notified when an order comes in, you can use forwarding from your email hosting.

When an order is placed what does the “confirmation email” look like?

When a customer purchases a product, the buyer, vendor, and Oz Robotics team receive an email notification about the sale, including the product sold and customer information, e.g., shipping address and private customer note.

How long does it take for vendor payment to be sent out?

Once the customer payment is cleared, which may take 12 to 24 hours, we send the payment to our vendor partner to ship the product to our customer.

How do you prevent fraudulent purchases?

We strictly use PayPal to prevent any fraudulent purchases. We wait until PayPal clears the funds and emails us that the customer is good and the purchase order can be shipped.

Thank you for doing business with Oz Robotics